Be Part of the Journey!
The Manager, Procedures and Training, Passenger Services is responsible for the policies and procedures relating to passenger services and training.
Responsibilities
- Responsible for all passenger related procedures and the Passenger Services Manual;
- Manages the Ground Services Extranet;
- Creates and delivers passenger services training on line and train the trainer;
- In charge of procedural content and updating of www.airtransat.com and RVI;
- Reviews and adjusts policy based on feedback from stations and management;
- Liaison with other departments for procedural issues;
- Support airport operations worldwide, including start up assistance;
- Provides guidance and information to Request, Social Media and PSS;
- Assist with automation projects regarding procedures.
Requirements
- College Diploma in a related field, or extensive related experience;
- Minimum 5 year’s experience in the travel industry and airport operations;
- Demonstrated leader with excellent communications skills, both written and verbal in English and good working knowledge of French a strong asset;
- Experience in the development and delivery of training;
- Strong computer skills in Word, Excel, PowerPoint, and Altea DCS, an asset;
- Exceptional customer service skills;
- Ability to multi-task and manage multiple projects
- Ability to travel.
Delegation of authority in case of short/long term absence:
In case of temporary absence, the duties of the Manager, Passenger Services Procedures and Training will be delegated to an alternate and qualified Manager, as designated in conjunction with the Director, Airport standards & procedures and Quebec airports.
Transat would like to thank all candidates who have shown an interest by applying on a position. However after a thorough profile review, only the retained candidates will be contacted.
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