New Posting - Air Canada

Manager, Cargo Services - Calgary

AIR CANADA

Calgary, AB, CANADA

Supply Chain and Logistics

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the GM Cargo Service Western Eastern Canada, the Manager, Cargo Services is responsible for the day to day management of the station including operational decisions and the overall coordination of activities to safely deliver and improve the customer experience while achieving operational and financial objectives. Responsible for safety in the day-to-day operations including interactions with suppliers, shippers etc.

Responsible for the supervision of all warehouse and airside operational activities, ensuring the safety and security of Cargo operations.

Supporting the stations with generating reactive and proactive safety reporting.

Accountable for conducting investigations on all safety related incidents or accidents.

Responsible for the day to day management of operations at the respective station. Work as per SMS and other applicable authorities including a close partnership with airport safety.

Ensure Safety, Security and Service standards are observed, monitored and practiced consistently including the application of the Emergency Response and Environmental Plans, and regulatory compliance.

Responsible for the management of SMS, and for the implementation and monitoring of corrective actions addressing hazards and safety concerns for the area under their supervisions.

Conduct self-audits on regular basis. Where audit activities have revealed vulnerability, ensure proper identification of root cause and implementation of corrective measures to address root cause as well as means to verify effectiveness.

Compliance with standards of IOSA, SMS and other applicable regulatory authorities. Assure the good management of the cargo operation.

Allocate Cargo operations material, human & financial resources and policies for Air Canada to ensure safety and security of operations

Retain the ownership of safety for the station. Where audit activities have revealed vulnerabilities, ensure identification and addressing of root cause and implementation of corrective measures to address root cause.

Follow document retention guidelines Pub 100, Corporate Safety Management Manual, Chapter 2 and Chap 1 for Management Responsibilities

Provide leadership and guidance, set clear expectations, hold accountable Cargo Service Managers, Cargo employees on the performance of duties and terminal activities.

Develop strategies, plans and processes to support business unit financial, service and safety goals.

Facilitate, interact with internal and external customers pertaining to Cargo requirements / issues in Montreal.

Understand commercial objectives and work collaboratively with Sales to achieve these objectives.

Responsible for, monitor and support, daily cargo operation.

Support Manager, Cargo Services in achieving business unit objectives.

Develop strategies and schedules for effective deployment of manpower and resources.

Define operational requirements with manpower and CSM group to establish shift requirements.

Re-deploy staff in conjunction with on duty CSM to meet service requirements.

Direct time loss & return to work programs.

Lead in identifying and resolving operational, service delivery and customer service issues.

Responsible for managing overall compliance with government regulatory requirements with immediate follow up with non-compliance issues.

Follow up on loading irregularities with CSMs and Aircraft Services.

Monitor compliance with corporate SOP’s.

Influence and maintain cooperative working relationships with the Airports division & GSE departments.

Collaboration with the Aircraft Services department to correct service failures impacting cargo/customer services and investigate cargo delays.

Qualifications

Grade 12 minimum, university or college diploma preferred with emphasis on management training

Six Sigma Green Belt training or equivalent

Level 1 - English

2 years of practical project management experience.

At least 2 years pratical project manager experience with a Canadian Air Operator in two or more of the following area; Flight Operations, flight dispatch, in-flight service, airports, cargo, or security.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.