Station Manager YYC
Global Aviation Service Inc - Calgary, AB
Position Title Station Manager
Description Reporting the Vice President of Operations, the Station Manager will be responsible for managing, monitoring and coordinating various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
- Contribute to operational safety, a satisfying work environment and improved quality of service
- Anticipate, identify, and resolve service and operational issues with a results oriented approach to performance
- Assume local leadership for specific local initiatives for process and performance improvement
- Consistently communicate with employees and customers with company directives
- Be influential in building an environment of ownership within the team so that employees feel empowered to use their judgment and make safe and sound decisions
- Anticipate customer and employees needs and be available
- Act as coach, motivate and engage individuals into building a positive team environment
- Celebrate successes and problem solve and failures
Qualifications
- Strong airline and ramp knowledge
- Genuine desire to contribute to goals and growth of station and Global Aviation
- Excellent problem solving skills
- Ability to apply creative solutions that have positive impact on results
- Ability to work under pressure, handle stressful situations and maintain flexibility
- Able to influence, convince and create mutually acceptable solutions in the context of conflicts
- Possess an energetic and tenacious achievement orientation
- Ability to respond quickly and seize opportunities
- Exhibit leadership qualities which elicit trust with employees, customers and airport community
- Demonstrate sound judgment
- Strong knowledge in aircraft safety, service standards and all Federal directives
- Manage and teach all safety aspects of ramp functions
- Audit and inspect adherence to all SOPs
- Manage and create work schedules for employees
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