New Posting - Sunwing Airlines

Airline System Coordinator
Sunwing Airlines 

 - Toronto, ON

Reporting to the Manager, Flight Operations Systems & Integration, the Airline System Coordinator will support the AIMS Flight Operations system and all of its components. The incumbent with work closely with end users to troubleshoot and/or resolve issues, address concerns, and ensure their business needs are met. RESPONSIBILITIES: Provide excellent customer service including responding to airline operations requests with a solution generating approach Conducting analysis of company and AIMS user need and present recommendations Assist with the development and enhancements of the AIMS system Participate in projects that rely on AIMS data as an AIMS subject matter expert Conduct user/crew training for the AIMS applications Ensure the effective operation of the AIMS system Coordinate IT system support services Perform tests and evaluation of the AIMS system to ensure integrity of data Coordinate with vendor to report issues, develop solutions and test solutions Ensure all updates are installed and tested for bugs/errors Track issues and resolution process and report on a weekly basis Document functional requirements Ability to work on multiple projects with multiple deadlines Other duties as assigned by the Manager, Flight Operations Systems & Integration QUALIFICATIONS: College/University degree in an Airline, Business and/or IT field or relevant combination of education Understanding of airline industry including airline operations, business processes, related regulatory requirements and technology particularly AIMS Demonstrated knowledge in the use of computer applications Ability to work on multiple projects simultaneously with competing priorities Demonstrated commitment to internal customer service Exceptional interpersonal and communication skills; courteous telephone manner Demonstrated organizational, problem solving, planning, and administrative skills with attention to detail Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload Airline industry experience is an asset as well as experience working in a unionized environment Ability to multi-task and able to meet deadlines within a time-sensitive environment Able to follow direction and work with minimal supervision Knowledge of AIMS Crew Scheduling Applications is an asset ENVIRONMENT AND SCOPE: Fast paced, deadline oriented work environment. Works closely with different departments and must adapt to varying communication styles. Flexibility to adapt and able to manage multiple assignments while working independently or as a team. If you are interested in applying for this position please submit your application by December 7, 2017. We thank all that apply however only those who meet the qualifications will be contacted. At Sunwing our employees are the difference. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Sunwing may provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. For further information, or to apply, please click here