New Posting - CATSA

Operator, Security Operations Centre
Canadian Air Transport Security Authority  

 - Ottawa, ON

$54,500 - $68,100 a year

Are you are interested in working for a small yet dynamic organization that promotes creativity? Do you wish to make a difference and contribute to its unique challenges as it strives to excel in air transport security? The Canadian Air Transport Security Authority (CATSA), a Crown corporation responsible for security screening at airports across Canada, has an exciting temporary opportunity within the Service Delivery branch for a period up to March 31, 2019: Operator, Security Operations Centre  About the job  Reporting to the Manager, SOC and Security Liaison and under the functional supervision of the Team Leader, SOC, the Operator, SOC is responsible for operating the central repository (hub) of communication and information from various sources to monitor and support the response to critical security incidents at airport checkpoints across Canada and to disseminate such information to CATSA Management and key stakeholders. The incumbent’s responsabilities include: collecting and evaluating data derived from continuous monitoring of CCTV (closed-circuit television) and other communication/reporting tools, and supporting emergencies and incident management by identifying problems, providing options and disseminating information to regional staff, stakeholders and screening providers. What you need to succeed  To qualify for the position, you must have:  Successful completion of a high school or college diploma;  A minimum of one (1) year of experience working in an operational environment or communications centre utilizing a central repository service, or as a dispatcher;  Experience responding to emergency calls/situations;  A minimum of two (2) years of experience in a client service role;  Language Profile: BIlingual (CBCC).  Skills and abilities  Ability to listen attentively and capture critical details of communication;  Ability to work calmly under pressure;  Strong teamwork orientation;  Ability to multi-task and prioritize;  Ability to communicate information concisely and precisely; excellent reporting skills;  Discretion and tact;  Thoroughness; high attention to detail;  Ease with technology.  How to apply  If you feel you are the ideal candidate for this position, please click on the following link to submit your application before December 20, 2017 by 23h59 EST. Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however we invite all interested candidates to submit their applications. Only those being considered in the process will be contacted. For further information please click here