New Posting - Delta

TEMPORARY / SEASONAL PASSENGER SERVICE AGENT (PSA) AGENT - CANADA
Delta Air Lines - Vancouver, BC

Acts as a passenger service agent (PSA) - Red Coat, excelling in all aspects of customer service, passenger handling and conflict management who being able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. This is a temporary/season position.

PSA - Red Coats must serve as an operational expert. Must be willing to undergo CRO and GSC qualification training after being awarded the PSA role so as to coordinate and execute IROP plans. Handles all facets of work associated with customer service, including ticketing/reissues, gates, reservations, SNAPP and being visible for all customers, concentrating on our elite passengers. Proactively greets customers, assesses their needs, explains Delta's available technology alternatives and directs them appropriately.The PSA - Red Coat must be a team player with high visibility, accessibility, mobility and accountability, consistently interact with peers, flight crews and both internal and external customers. Must have conflict management skills, must be resourceful and use a logical and common sense approach. Manage multiple flights at any given time. Conduct audit observations on an ongoing basis as well as administrative audits daily to ensure corporate compliance standards are met. Ability to conduct training as needed and deliver any other ongoing training requirements. Must be willing and able to lift 60 pounds. Positively impacts customers' use of airport technology to ensure a better, faster and friendlier airport experience for all customers. A positive image of Delta must be displayed at all times. Keeps customers informed while ensuring service delivery. Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible. 

Practices safety conscious behaviors in all operational processes and procedures.Interested applicants may refer to Appendix 3, CBA - Red Coat/ALA Selection Matrix for selection criteria and process. Should be able to read, write and comprehend detailed job instructions. Candidates must possess strong working knowledge of DL term, FasTrak, Kiosk and SNAPP. Agent must have effective communication skills both written and verbal in order to identify customer needs and to provide directions appropriately. Candidates must have strong listening skills and exhibit tolerance, empathy, tact and diplomacy. Must possess, flexibility, initiative, a high tolerance for stress, excel in time management, be able to multi task and have the ability to solve complex problems. The ability to work well with all levels within the organization and across multiple divisions is critical to this role. Ability to conduct training as needed and deliver any other ongoing training requirements. Must be able to perform the essential functions of the job, including the ability to lift at least 60 pounds. Must be performing satisfactorily in present position and requires a valid driver's license and customs seal.

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