New Posting - Outland Carillion

Customer Service AmbassadorOutland Carillion - Richmond, BC

General Description: The Customer Service Ambassador will provide customer care support to all arriving and departing YVR customers and processes. The position is to assist with the smooth operation of YVR facilities and ensure all questions and concerns are answered accurately and efficiently. A Customer Service Ambassador must develop sound knowledge about the airport and city surroundings to provide passengers an acute level of assistance through their travel. Specific Responsibilities & Duties: Direct passengers as required and handle general passenger inquiries Greet passengers with Hello/Bonjour, How can I help you today? And exit conversation with nicety. Report any safety, security, or environmental issues to the Operations Centre Anticipate changes in processes and in passenger volumes and work accordingly Proactively seek out passengers requiring additional customer service care and attention Offer high levels of consistent, personalized, sincere and engaging service Qualifications: Minimum of 1 year in customer service Previous experience in the Service industry, preferably with the Airport and/or an Airline High school diploma Ability to obtain Restricted Area Identification Card (RAIC) Completion of First Aid Emergency training Core Competencies: Strong interpersonal and communication skills Ability to demonstrate professionalism, diplomacy and effective reasoning skills Ability to work within a team as well as individually French abilities an asset Available for evenings, weekends and holidays. For further information, or to apply, please click here