New Posting - Sunwing Airlines

Airport Systems & Special Operations SupervisorSunwing Airlines - Toronto, ON

The Airport Systems & Special Operations Supervisor will be responsible for strategic implementation and optimization of Airport-specific systems. This will include DCS, baggage tracing software, and Airport FID interfaces network-wide, encompassing all aspects of set-up, preparation, monitoring, control and user support. The successful candidate will also be responsible in all aspects of Special Operations within the Airport Services Department. RESPONSIBILITIES: Manage installation of the DCS with local entities Provide 24/7 user support for airports and internal departments, including all system access, training flight management and all other system or support related duties as assigned Provide training to stations and internally as needed on various authority levels, such as agents, supervisors, and administrators Building flight schedules and standardized flight preparation/editing/control for each station Management of all system access for Airline Choice stations Build flights for all stations within Airline Choice Build and prepare training flights for all stations, as needed Troubleshooting and first level system support Manage IRROPS/flight disruptions in Airline Choice DCS outage – coordinate station processes as required Flight monitoring - Ensuring check-in activity and Flight preparations are properly conducted Internal and external reporting, statistical data collection and historical data retrieval Station liaison for negative passenger vetting result resolution Post flight processing and reporting including investigation of non-compliance reports Integrating self service within the DCS, such as Kiosks and SSBDs Coordination and deployment of Mishandled baggage tracing software Assist with booking trips/securing payment, arranging customer catering and transportation needs, and active customer flight monitoring. Generate trip itineraries, research fuel pricing, arranging Customs and Immigration on international trips as required Arrange services with third party Ground Handlers, FBO, Security Companies when required Arrange pre-flight Customer’s travel requirements (Travel Documentation) Liaison with different government agencies such as CBSA, USCBP, TSA, Civil Aviation offices in different countries Provide exceptional customer service to clients and service providers Coordinate charter requirements with other departments included but not limited to Catering, Maintenance, OCC, Crew Scheduling, and Accounting Travel as necessary prior to or with the charter operations Assist with all Air Import/Export freight activities, including quotation, booking, documentation, data entry, shipment tracking and tracing, billing, arranging deliveries, among other responsibilities. Responsible to generate Quality, Inventory, and Statistics reports to different departments within the Airlines Travel as required to meet vendors for training and QA purposes QUALIFICATIONS: Post graduate education preferred in aviation or three (3) years of experience in Airline/Airport Ground Operations Proven analytical and organizational skills, with a keen eye for detail Excellent verbal and written communication and reporting skills Excellent computer skills and experience with Microsoft Office applications Second language such as Spanish or French is considered an asset ENVIRONMENT AND SCOPE: Willingness to work flexible hours including weekends and holidays. Works independently with guidance from Manager. Works closely with Operations and vendors and must adapt to different communication styles Capable to work in fast-paced and rapidly changing environment. Able to Travel. If you are interested in applying for this position please submit your application by April 30, 2018. We thank all that apply however only those who meet the qualifications will be contacted. At Sunwing our employees are the difference. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Sunwing may provide reasonable accommodations, accessible formats and communication supports upon request to persons with disabilities who take part in all aspects of the recruitment and selection process. For further information or to apply, please click here