New Posting - GardaWorld

Quality Lead - Calgary (GardaWorld)

We are currently hiring a Quality Lead to be based out of Calgary International Airport (YYC). Job Description – Duties include, but are not limited, to the following: Conducting active oversight of the Pre-Board Screening (PBS), Non Passenger Screening (NPS) and Hold Baggage Screening (HBS) operations Oversee and document compliance with CATSA’s Standard Operating Procedures (SOPs) and GardaWorld’s Quality Management System (QMS) Collect data to measure SOP compliance and performance Provide coaching, correction and overall feedback to Screening Officers and Checkpoint Managers Intervene immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly Assist with the development and tracking of Corrective Action Plans Assist with breach and unsuccessful infiltration test investigations Conduct or assist with audits, as requested (CATSA, CGSB, and/or Internal Audits) Job Benefits: Competitive starting salary Parking is provided Training and career development Job Requirements: Must be a Canadian Citizen or a permanent resident as defined in the Immigration Act with an employment authorization document Ability to obtain a security clearance No previous criminal background for which a pardon has not been granted 18 years of age or older Willing and able to work outside regular working hours and able to work shifts Post-Secondary education in related field or combination of education and work experience Intermediate knowledge of Microsoft Office (i.e. Word, Outlook, Excel, etc.) Minimum 3 years’ experience in related field Bilingual (English, French) would be an asset Certification as a Screening Officer would be an asset Oversight and/or auditing experience is an asset A training background is an asset Skill Requirements: Excellent communication skills; fluent in written and oral English High level of comfort dealing with a variety of customer interactions/escalations Highly organized and results driven individual who is able to prioritize and handle multiple tasks Ability to work within a structured, highly regulated environment Personal Characteristics: Analytical, detail oriented and technically astute Professional and detail oriented individual who has a flexible approach to work issues Easily adaptable to change and must embrace new challenges Professional demeanor with ability to develop cooperative working relationships in all areas of the business Ability to work any shift, including weekends Reliable, independent and able to handle stress Additional Notes: Internal candidates must be in good standing with no performance events or attendance issues on file. Applicants must clearly demonstrate in their resume that they meet the education and experience requirements. Failure to provide sufficient information will result in the candidate being disqualified. Written test(s) may be administered. Interviews and reference checks will be conducted. Successful candidates must meet and maintain the Conditions of Employment throughout their employment. Applicants currently residing elsewhere than the job location must CLEARLY indicate if they are seeking to relocate at their own cost or they will be automatically disqualified. These applicants may also be required to travel for recruitment events at their own cost. We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates. We are an equal opportunity employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, handicap disability or any other protected status. For further information, or to apply, please click here