New Posting - G4S

Service Delivery Manager (Vancouver International Airport): G4S

Job Introduction  Reporting to the Operations Manager, this position has full responsibility for screening operations within a certain area and for the delivery of all operational KPIs within the area of oversight while identifying operational strengths and weaknesses, and improving service delivery and operational efficiencies. Leading a team of Screening Officers, this position is accountable for promoting a workplace culture defined by our values: Integrity and Respect, Safety, Security and Service Excellence, Innovation and Teamwork.  Main Responsibilities  Responsibilities include, but not limited to: Actively engages in managing the screening checkpoint by monitoring queue length, service levels, reporting on changing needs and seeking additional staff from the Operation Center when required  Builds and maintains a strong customer relationship with assigned business area  Achieves Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis  Manages Screening Officers by acting as a coach and mentor in order to create and maintain an engaged, motivated work force.  Conducts regular performance reviews and makes recommendations for employee recognition program  Applies corrective measures as required following the progressive discipline process.  Assigns staff to screening positions, monitors breaks, conducts specified training, and accommodates language requirements  Compiles shift reports for the screening area under their management  Assists Screening Officers in dealing with complaints, security incidents, and other issues  Assists in recruitment as needed  Conducts workplace investigations with the guidance of LR Advisor and senior management  Conducts interviews with employees as per the Attendance Management Policy and Program  Other duties as required  The Ideal Candidate  Education, Experience and Skills  College or equivalent experience  Minimum five years work-related experience in a similar managerial role, preferably in the Aviation Security Industry in a unionized environment  Knowledge of relevant security and employment legislation  Strong operational focus with the ability to act under pressure and provide creative solutions  Experience in the management of personnel in a unionized environment  Ability to work effectively with large employee groups and build partnerships at all levels of the organization  Ability to implement performance management / discipline with direct reports  Ability to use office software programs such as Word, Excel and PowerPoint  Willingness to work irregular hours / shift work / attend to incidents after hours  Strong communication, leadership, client service and persuasive skills  Places organizational success above individual gain  Must be eligible to apply for Federal Secret Security Clearance  About The Company  G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. For further information, or to apply, please click here