Performance Manager, YOW - Ottawa Airport - Temporary - Maternity Leave
GardaWorld
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Ottawa, ON
Temporary: Req Id 84261 - Posted 10/31/2018 - Aviation Services - Airport Security Screening - Canada - Ontario - Ottawa
Come build your career at GardaWorld!
With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate us. We are one of the most trusted consulting, investigation and security firms in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and Asia.
GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The friendly, approachable manner of the GardaWorld team is part of what sets us apart.
We are currently hiring an individual for the role of Performance Managers at the Ottawa International Airport.
Reporting to the Human Resources Adviser, the Performance Manager will be responsible for, but not limited to the following:
Operational Efficiency and Effectiveness
Relationship Management
KEY LEADERSHIP BEHAVIOURS
Relationship Management: Represent all interests, understand operational constraints and opportunities for change: work with others to agree on accepted action plan.
Problem Identification and Resolution: Provide innovative yet realistic solutions to problems.
Conflict Resolution: Diffuse difficult situations to the benefit of all parties, providE constructive feedback and problem solving efforts.
Service Excellence: Respond to clients concerns with attention to execution and compliance precision.
Adaptability: Identify solutions that support effective and efficient change.
Respect and Trust: Earn the respect of GardaWorld’s Client and stakeholders as well as his/her direct reports
Integrity: Deliver as promised and work diligently, work in the best interest of all parties.
Communication: Communicate clearly and concisely, verbally and in writing to individuals and teams.
People Leadership: Provide clear direction and hold people accountable for high levels of quality, performance and motivates employees to achieve operational excellence.
We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates.
GardaWorld is an equal opportunity employer and applies Employment Equity.
With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate us. We are one of the most trusted consulting, investigation and security firms in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and Asia.
GardaWorld Aviation Services is the largest provider of security services to the Canadian Air Transport Security Authority (CATSA). We deploy specialized security professionals in 28 airports in Canada, protecting the traveling public and enabling smoother and safer cross-border business interactions. Our highly qualified security professionals understand that travel still needs to be a positive experience and know how to respond to challenging situations. The friendly, approachable manner of the GardaWorld team is part of what sets us apart.
We are currently hiring an individual for the role of Performance Managers at the Ottawa International Airport.
Reporting to the Human Resources Adviser, the Performance Manager will be responsible for, but not limited to the following:
Operational Efficiency and Effectiveness
- Assess, observe, investigate, record, and if required coach individuals Screening Officer’s performance and compliance with CATSA’s SOPs and GardaWorld’s Quality Management System.
- Intervene and coach/correct immediately if parts of the screening process were not completed or if critical aspects of the screening process were performed incorrectly.
- Investigate and address all CATSA or GardaWorld performance events.
- Conduct all internal investigations including but not limited to breach, infiltration tests, security events, human resources events (examples include harassment cases), training events, professional conduct events and attendance events.
- Issue discipline including verbal warning, one/three/five day suspensions, as per internal and Collective Agreement processes.
- Provide recommendations to Human Resources department as required for work performance related termination.
- Provide nominees for GardaStars and Top Gun programs.
- Periodic travel to the Prairie’s Class 2 and Class Other airports.
- Other duties as required.
Relationship Management
- Act as liaison with CASTA and Learning and Development teams (specifically NTCP).
- Collaborate with other members of the Performance Programs team, Operations team and Human Resources team to foster synergy in employee training experiences
KEY LEADERSHIP BEHAVIOURS
Relationship Management: Represent all interests, understand operational constraints and opportunities for change: work with others to agree on accepted action plan.
Problem Identification and Resolution: Provide innovative yet realistic solutions to problems.
Conflict Resolution: Diffuse difficult situations to the benefit of all parties, providE constructive feedback and problem solving efforts.
Service Excellence: Respond to clients concerns with attention to execution and compliance precision.
Adaptability: Identify solutions that support effective and efficient change.
Respect and Trust: Earn the respect of GardaWorld’s Client and stakeholders as well as his/her direct reports
Integrity: Deliver as promised and work diligently, work in the best interest of all parties.
Communication: Communicate clearly and concisely, verbally and in writing to individuals and teams.
People Leadership: Provide clear direction and hold people accountable for high levels of quality, performance and motivates employees to achieve operational excellence.
We thank all applicants for their interest in the position; however, we will communicate only with the selected candidates.
GardaWorld is an equal opportunity employer and applies Employment Equity.
For further information or to apply, please click here
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