New Posting - CATSA

Operator, Security Operations Centre

Canadian Air Transport Security Authority

Ottawa, ON

$55,318 - $69,122 a year

Permanent

Are you are interested in working for a small yet dynamic organization that promotes creativity? Do you wish to make a difference and contribute to its unique challenges as it strives to excel in air transport security?

The Canadian Air Transport Security Authority (CATSA), a Crown corporation responsible for security screening at airports across Canada, has an exciting permanent opportunity within the Service Delivery branch.

  

Operator, Security Operations Centre

About the job

CATSA’s Security Operations Centre (SOC) operates 24 hours per day and is responsible for receiving, recording and reporting all critical security incidents at designated airports. Candidates require experience handling critical situations, making decisions, working as a team to resolve incidents and must be able to communicate information accurately to senior management.

Reporting to the Manager, SOC and under the functional supervision of the Team Leader, SOC, the Operator, SOC is responsible for supporting front line screening operations, emergency management, claims, complaints and security liaison related work that emanates from CATSA’s role as screening authority at 89 designated airports. 

The incumbent’s responsibilities include:

• Maintaining the Security Operations Centre (SOC) as a communication hub to monitor and report all incidents at CATSA designated airports;
• Supporting emergencies and incident management by receiving, documenting and reporting information to regional staff, stakeholders and screening providers;
• Receiving and making phone calls relating to all screening incidents
• Documenting incidents as well as potential claims or complaints
• Actioning video requests by isolating the relevant footage and safeguarding it
• Using SOC systems to provide real-time support to the frontlines in order to resolve ongoing incidents or to return forgotten or lost items at the checkpoint
• Liaising with policing and security partners to assist in lawful investigations, and
• Answering public inquiries.

What you need to succeed, To qualify for the position, you must have:

•  Graduation from a recognized university with a specialization in Security, Criminology, or another specialty relevant to the duties of the position, or an equivalent combination of education and experience.
• A minimum of one (1) year of experience working in an operational environment or communications centre utilizing a central repository service, or as a dispatcher;
• Experience responding to emergency calls/situations;
• A minimum of two (2) years of experience in a client service role;
• Familiarity with Microsoft Office and comfortable using technology such as CCTV will be considered an asset.
• Bilingual (CBCC)

Skills and abilities

•  Ability to listen attentively and capture critical information;
• Ability to synthesize and interpret complex information;
• Ability to accurately and effectively communicate information (both orally and in writing) in both official languages;
• Strong reporting skills with attention to detail;
• Ability to liaise with and engage others;
• Ability to work successfully in a team environment;
• Time management skills with the ability to multi-task and prioritize;
• Ability to work calmly under pressure;
• Discretion and tact;

How to apply

If you feel you are the ideal candidate for this position, please click here to submit your application before Friday January 25, 2019 by 23h59 EST.