New Posting - G4S

G4S - Operations Manager Vancouver

Job Introduction 
This position description assumes that the individual has satisfied all basic requirements for employment by G4S Secure Solutions (Canada) Inc., including, but not limited to: criminal police information check (CPIC) credit reference, background check, minimum age, and minimum education (high school diploma or foreign equivalency, or earned GED). Additionally, this job description in no way states or implies that these are the only duties to be performed by this employee. The individual in this position is required to follow any other instructions and perform any other duties requested by this position’s management. 

Main Responsibilities 

SCOPE OF THE POSITION:
G4S Aviation, under contract with CATSA, delivers screening services in 21 airports in BC and the Yukon Territory. 

Reporting to the Operations Director, the Operations Manager is responsible for implementing the operational plans for the Vancouver International Airport. The position provides leadership and demonstrates sound personnel management practices to ensure effective operations support and maintain stakeholder relations. In addition to checkpoint management, this position also supports Operation in areas such as recruitment and selection. The Operations Manager directly manages and mentors Service Delivery Managers and the Screening Officers. This position is a key driver for fostering a workplace culture aligned with G4S Aviation core values: Integrity, Service Excellence, and Teamwork. The Operations Manager is responsible for up to 40 Service Delivery Managers and Screening Officers. 

MAJOR RESPONSIBILITIES, but not limited to 

Effective Operations 

Ensures the efficient and effective day-to-day service delivery to CATSA and other stakeholders 
Executes plans to achieve KPIs and meet screening compliance targets 
Reduces the number of adverse security incidents and improves the detection of threats through the screening process by engaging staff and addressing poor performance 
Ensures compliance with standard operating procedures (SOPs), and adherence to Company policies, objectives, and goals 
Identifies operational strengths and weaknesses and takes action to improve service delivery 
Conducts security briefings and delivers key screening messages to the team; ensures daily briefings and reports are provided to the team 
Ensures that all client and stakeholders’ complaints, problems and requests are investigated and effectively resolved in a timely manner 
Establishes and maintains positive, respectful, and productive working relationships with Union representatives 
Provides feedback to Capacity and Duty Managers to improve the efficient deployment of the screening personnel 
Improves the passenger experience by reducing queue times where possible by ensuring that while security measures are paramount, that passengers are always treated with dignity and respect 
Leads and/or participates in special projects 

Employee Engagement and Performance Management 

Provides leadership, mentoring, support to the Service Delivery Managers and Screening Officers 
Coaches, inspires and motivates team through regular communication and feedback 
Conducts regular performance reviews for their direct reports, provides regular feedback and suggestions to improve productivity and performance 
With support from the LR team, ensures correct interpretation and adherence to the collective agreement on matters including, but not limited to, workplace investigations and progressive discipline 
Issues corrective action and discipline as required up to and including termination 
Conducts workplace investigations; acts as management representative in disciplinary and grievance proceedings at Step 1 

Employee Development 

Works in collaboration with the Training Department and their teams to maintain established training standards; identifies training needs for the members of their teams and provides input to Training and HR 
Manages the recruitment and selection of Service Delivery Managers and Screening Officers when needed; in collaboration with HR, shortlists candidates, conducts interviews and makes hiring decisions 

The Ideal Candidate 

EDUCATION, EXPERIENCE AND SKILLS:
College or University Degree or equivalent combination of education and experience 
Five years’ experience in a management role, preferably in a unionized environment 
Two years’ experience as a Manager in an operational setting highly preferred 
Strong working knowledge of rotational shifts, site schedules, SOPs, KPIs an asset 
Working knowledge of an airport operations and environment considered a strong asset 
Understanding of attendance management program and progressive discipline is required 
Strong operational focus with the ability to act under pressure and provide creative solutions 
A solid track record of leading change with a strong drive for results 
Proven ability to work effectively with employee groups and build partnerships at all levels of the organization 
Proven ability to implement performance management / discipline with direct reports 
Proficiency in office software programs and applications such as MS Office suite, Google suite, mobile equipment and applications 
Ability to work shifts as required by Operations; ability to work irregular hours and attend to serious operations incidents after hours 
Strong communication, client service and consulting skills 
Strong leadership, presentation and persuasion skills 
Demonstrated ability to build influence with a range of stakeholders 
Places organizational success above individual gain 
Must be eligible to attain and maintain the appropriate level of Federal and Transport Canada security clearance 

About The Company 
G4S is an inclusive and equitable employer, encouraging applications from qualified women and men including persons with disabilities, members of visible minorities, and Aboriginal persons. 

While we appreciate the interest of all applicants, only those shortlisted for interviews will be contacted. 

Fir further information, or to apply, please click here