New Posting - Delta Airlines

Operations Service Manager- YWG

Delta Air Lines

Responsible for providing leadership to direct reports supporting front-line work teams and the operation.
Oversees and coordinates operational performance including, but not limited to, On-time (D Zero), safety, security, customer service delivery, and other key performance indicators. Serves as an operational liaison between Delta and all contracted business partners within a station. 

• Monitors for at-risk behaviors through daily safety observations. Participates in Incident Analysis reports, Injury Prevention Group sessions, and applicable station safety meetings. Ensures adherence to the station Safety Business Plan.
• Develops both strategic and tactical plans that result in a safety-conscious environment that promotes and maintains employee safety and well-being.
• Ensures distinctive customer service is delivered by demonstrating a high level of customer focus and sensitivity. Key communicator of timely and accurate information. Sets performance standards and ensures adherence to these standards by self and others. Inspires and motivates employees to do their best. Champions change and leads others through.
• Strategic in thought processes and decision making. Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs.
• Measures and analyzes direct report's performance through the use of performance management tools, available customer service and operational metrics, job shadowing, and direct observation.
• Responsible for the timely completion and delivery of performance appraisals, quality assurance observations, performance discussions, logs, documentation and administrative action. Must champion recognition and rewards. Continued training and development in building leadership capabilities is expected.

This position may also have responsibility for other stations within the Canada Region.
Practices safety-conscious behaviors in all operational processes and procedures.
Develops both strategic & tactical plans that create a safety-conscious environment resulting in employee safety & well-being.
Demonstrates expertise in airport operations and customer service, prior experience in ACS desired
Must be proficient in MS office applications
Working knowledge of Delta policies and procedures, possesses strong customer service skills
Must have schedule flexibility with varying shifts, extended hours and potential "on call" requirements
Should exhibit strong organizational skills and the ability to delegate responsibility
Previous experience working in a unionized environment is preferred.
Must be able to work in fast-paced environment while balancing priorities and time constraints
Ability to manage conflict and problem solve effectively to support reliable operation
Must be performing satisfactorily in current position
Must speak, write and read English
Must possess documents to work and reside in country at time of application 

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For further information, or to apply, please click here