New Posting - Edmonton International Airport

Bilingual Customer Service Representative (Term)

• Edmonton, AB, Canada

• Part-time

REPORTS TO:  Passenger Experience Coordinator 
BAND:  3 (Included in the General Bargaining Unit)
SALARY:   $26.96 - $29.89 per hour 
POSTING DATE:  March 18, 2019 (Internal/External) 
CLOSING DATE:   March 28, 2019 @ 5:00 p.m. (Internal), or until a suitable candidate is found (External)

• Reporting to the Passenger Experience Coordinator, the Customer Service Representatives provide information and assistance in both official languages of Canada to Edmonton International Airport patrons visiting the Information Booth. With a focus on excellent customer service, the Customer Service Representatives also promote airport services, facilities, and area tourism to inquiring customers. In addition, as active participators on a multi-tasking team, they are responsible to coordinate some customer service programs and perform other duties as required:

• Provide exceptional customer service over the phone or in person to all inquiries and answering questions regarding airport facilities, Edmonton events and information in a timely manner.
• Liaise with other business units in order to direct corporate or tenant phone calls accordingly.
• Assist passengers with their lost and found issues by interpreting their requests and documenting them as needed.
• Liaise with the Northern Lights Volunteers by keeping them updated on the operations and changes to the facility.
• Provide support for tracking of different projects’ data by updating spreadsheets from information received through various resources.
• Grade 12 diploma is preferred; equivalencies may be considered
• Fluent in speaking both French and English is required; interview will be conducted partially in French and language abilities may be confirmed through testing
• Excellent customer service skills and demonstrated effective verbal and written communication skills are required
• Candidate will have proficient computer skills including working knowledge of Microsoft Office 2007 and general knowledge of computerized office equipment
• The ideal candidate will have a history of being able to handle stressful situations in a calm, efficient manner
• Familiarity with Edmonton and surrounding districts will be considered an asset
• Flexibility in working hours and job duties is required; must be willing to work a varying shift schedule including evenings and weekends

Additional Information

Edmonton International Airport is a self-funded, not-for-profit corporation whose mandate is to drive economic prosperity for the Edmonton Region. EIA is Canada’s fastest-growing major airport over the past 10 years, the fifth-busiest airport by passenger traffic and the largest major Canadian airport by land area. EIA offers non-stop connections to more than 60 destinations across Canada, the US, Mexico, the Caribbean and Europe. At EIA you become part of a tightly knit team, working in a supportive environment, dedicated to fulfilling our vision of more flights to more places.

1 Part-Time, Temporary Position (Until August 14, 2019); Poster #2019-24

For further information or to apply, please click here