New Posting - Executive Aviation

Executive Aviation - Station Manager

Are you a people person with operations or customer service leadership experience? Are you passionate about aviation? Are you interested in joining a growing company? We are looking for a Station Manager, Above the Wing.

Executive Aviation is excited to post for the position of Station Manager, Customer Service at our London Ontario base. In this role you will be responsible for promoting a safe and positive work environment while managing a team of Customer Service Agents. The successful candidate would be responsible for building and maintaining our strong relationships and reputation with our airline customers, stake holders and the airport authority. We are looking for a dynamic problem solver and progressive thinker who has the proven ability to create efficiencies in the operation.

This position reports to the Regional Manager, Customer Service and Charters. Executive Aviation offers a competitive compensation package, benefits, training and development and the opportunity to watch your career soar.

Roles and Responsibilities

• Manage the day-to-day Customer Service operations for the London base.
• Develop and manage team member schedules to ensure coverage meets budget and flight schedule requirements including, managing absences, approving shift changes and promoting work place balance for your team.
• Evaluate operational needs to ensure they align with service level agreements while looking for opportunities to create efficiencies.
• Manage and build relationships with airline partners, stakeholders and the airport authority to promote effective communication and represent Executive Aviation’s(EA)best interest
• Promote managerial best practices and follow EA policies and procedures
• Working with EAs corporate trainer, oversee all training requirements to ensure compliance with regulatory and customer programs.
• With support from EA HR, manage staffing requirements, recruitment and onboarding of new team members
• Coach and motivate team members to achieve high performance.
• Responsible for approving bi-weekly payroll and following our performance management program.
• Ensure daily administration responsibilities are completed on time to a high standard
• Manage and promote the base safety and SMS program in collaboration with base safety rep, identifying and correcting hazards and deficiencies, performing self-audits etc.
• Other duties as required

Qualifications

• Minimum 3 years aviation experience
• Minimum 3 -5 years manager experience
• Strong organizational skills
• Excellent communication skills, verbal and written
• Must be able to hold a valid RAIC for airside access
• Proficient on Excel and Word
• Must have on call availability

Executive Aviation is an independently owned premier Fixed Base Operation (FBO) providing FBO, Ground, Terminal and Maintenance Services at 7 airports across Ontario.

Executive Aviation is an established provider of FBO and Commercial Ground and Terminal Services with a legacy of consistent commitment to excellence. Our rigorously trained and dedicated service team, together with management, has a common mission: to provide total support to our private aviators, executive travellers, crew and commercial airline partners alike with the highest standard of safety, security and customer service.

Job Type: Full-time

Experience:

• Aviation: 3 years (Preferred)
• Management: 5 years (Preferred)

For further information, or to apply, please click here