YVR is made up of a team of diverse people who are working collaboratively to Connect BC Proudly to the World. Safety is at the core of everything we do; we’re innovative, fun, and we invest in our people. We’re a BC Top Employer for 14 years standing, with high engagement scores, an abundance of learning and development opportunities, and a holistic approach to wellness. And we’re looking for someone to join our team.
As one of Canada’s Best Diversity Employers, Vancouver Airport Authority strives for a workplace that reflects the diversity of the communities we serve. We support the Employment Equity Act and take measures to ensure fair employment practices and treatment of employees across our organization. We welcome applications from all qualified candidates, including women, Aboriginal peoples, persons with disabilities and members of visible minorities. We encourage applicants to self-identify with a designated group(s) to support our team in filling gaps in areas where we can be more diverse. We are also happy to provide reasonable accommodations throughout the selection process and while working at YVR. If you require support applying online because you are a person with a disability, please contact us at 604-303-3152 or careers@yvr.ca. Check out the reasons that make us a Top Employer at: https://canadastop100.com/bc/.
We have a permanent, part-time opportunity for a Coordinator, Volunteer Programs in the Passenger Experience Department. Reporting to the Manager, Passenger Experience, the successful candidates are responsible for the daily coordination and long-term planning of YVR’s Green Coat volunteer program.
Key responsibilities include:
- Managing the daily coordination, direction and scheduling of YVR’s Volunteer Program
- Accountable for the recruiting, training, coaching and support of volunteers
- Ensure effective and up to date communication is provided to the volunteer team including researching and writing volunteer policy and procedures
- Develop individual and team training plans for volunteers and facilitate when necessary
- Responsible to ensure all Standard Operating Procedures (safety, security and RAIC procedures) are documented and maintained
- Provide real time liaison and communication between the Operations Centre and the Green Coat volunteers
- Understand the peak operational periods and be proactive in attending to areas of potential passenger congestion based on anticipated passenger volumes against the current capacity of the facilities and balance resources for optimal customer care
- Participate as required with YVR cross functional department projects requiring volunteer support
- Working with multiple agencies across different sectors in order to establish good working relationships with stakeholders and service partners
- Continuously learn and apply volunteer program best practices and ensure that legislation and policy related to volunteering are maintained
Key qualifications include:
- Completion of a two to three year technical or community college certificate or diploma, preferably in the area of Business or Airport Management
- An understanding of airport operations in the areas of airside, groundside and cruise ship operations is preferred
- Experience in training or group facilitation, event coordination is considered an asset
- Volunteer management or equivalent experience is considered an asset.
- Experience in customer service leadership with a solid understanding of customer needs and drivers of customer satisfaction; experience in customer relations is an asset
- Experience in developing and delivering training programs is preferred
- Solid computer skills, especially MS Office
This position is open to both Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
Health and safety are at the core of how we operate at YVR. We are committed to ensuring a safe workplace for our workforce and protecting the health and safety of our employees, passengers, partners and community by taking reasonable, preventative measures to reduce the risks associated with COVID-19. All employees are required to be fully vaccinated against COVID-19, unless a valid exemption is granted for those unable to be vaccinated.
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