Administrative Aviation Support
Canadian Base Operators’ Firebag Airport team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
The Administrative Aviation Support position is a work from home opportunity, with the “as required" opportunity to attend the Firebag Airport as operational needs determine. This role typically reports directly to the Site Manager. Their primary focus is luggage tracing for all Suncor operational flights in conjunction with Suncor Aviation Specialists, under the direction of the Suncor Operational Control Center, Duties and responsibilities include but are not limited to:
- Provide fast, efficient response to customer service for baggage tracing
- Establish skills and ability to follow directions working from a home based work location, communicating with a Logistics team to support Suncor Aviation Specialists for the Firebag Airport.
- Maintain client and employer confidentiality and support operational requirements
- Plan, prepare, monitor, and manage delayed, lost, or damage baggage claims
- Ensure work is performed in compliance with internal and external policy and procedure
- Monitor and report on baggage claims, and administrative requirements in conjunction with Suncor Aviation Specialists
- Prepare and submit baggage reports, and contact guests with any updates on open baggage reports
- Must be willing and able to travel.
COMPETENCY REQUIREMENTS
- Communicates Effectively (excellent verbal and written communication skills)
- Customer Focus
- Holds Self and Others Accountable (proven ability to accurately handle a high volume of transactions, meet deadlines and prioritize workload)
- Problem Solving and Innovation (strong analytical and critical thinking skills)
- Teamwork and Collaboration (demonstrated ability to collaborate with a variety of people in a professional manner; Flexible team player with the ability to function independently while working in a team environment)
EDUCATION REQUIREMENTS & WORK EXPERIENCE REQUIREMENTS
- High school Graduate or Equivalent
- Aviation or any transportation logistics experience
- 3+ years’ in a similar role & Industry with remote site experience
- University Bachelor’s Degree or College Diploma preferable in Business/Office Administration or equivalent an asset
SKILLS, ABILITIES, AND OTHER REQUIREMENTS
- Advanced proficiency in Microsoft Office (Excel, Word & Outlook) in addition to SharePoint, scanning and working with pdf, jpeg & image documents
- Able to learn new systems and processes advanced computer literacy
- Self-motivated, with a strong desire to succeed
- Customer service focused mind set
- High attention to detail and extreme accuracy in all areas of work
- Able to work in a fast paced, multi deadline, team oriented environment with shifting priorities and rapid change
- Effectively prioritize and execute tasks independently with strong time management skills to meet deadlines in a high-pressure environment
- Demonstrates a sense of urgency and strong commitment to achieving goals
- Ability to multi-task and with strong problem identification / resolution skills
- Self-motivated, action oriented and ability to work collaboratively in a team environment or independently on routine tasks with a positive attitude
- Ability to interpret and implement company policies and procedures
- Operates with integrity, discretion and maintains confidentially at all times
- Pre-access A&D will be required
- Willing and able to travel – occasionally to the Suncor Firebag Airport
- License requirements Class 5
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