Duty Officer - Latitude Air Ambulance

 Latitude Air Ambulance is looking for a Duty Officer to join our dynamic team in the Operational Control Center. If you are looking for a challenge and enjoy working in a fast-paced, exciting environment, we would love to meet with you!

The successful candidate would be responsible for the following:

• Setting itineraries and schedules; managing air ambulance transfers
• Dispatching flight crews
• Arranging ground ambulance, fueling, Customs, aircraft handling, crew hotel rooms, commercial flight booking, taxi and limousine services in conjunction with air ambulance transfers
• Communicating with customers/clients with a very high degree of professionalism, courtesy and sensitivity at all times
• Receiving and processing transportation requests from clients
• Providing air ambulance quotations (as required)
• Flight following, completing and filling out forms
• Logging and detailing all information; storage by hard copy and data base
• Working seamlessly with flight, medical, maintenance, customer service and accounting personnel
• Other duties and responsibilities as required

Qualifications:

• Fluent in English (required); Bilingual/fluent in language other than English considered an asset
• Administrative work experience in the fields of transportation, travel, dispatch, medical or other related industries would be considered an asset
• Education/Training/Certification in Flight Dispatch is an asset
• Knowledge of geography within North America and/or worldwide an asset
• Strong computer skills including typing, navigating different programs and sending/receiving a high volume of emails
• Ability to deal with people professionally and tactfully at all times
• Excellent customer service skills
• Strong problem solving and critical-thinking skills
• Flexible and adaptable to change
• Able to deal well under pressure and work in a fast-paced environment
• Well organized with attention to detail
• able to work shift rotation as set out by the company including Statutory Holidays/Weekends
• Must have G2 or higher license and be able to provide own transportation to and from John C. Munro Hamilton International Airport (public transportation is not available for all shift times)

What’s in it for you?

• Work 4 shifts on, then have 4 days off every week! (Shift rotation includes weekends and holidays/ 12 hour, day and night shifts)
• Competitive starting salary with progressive wage increases
• Benefits (EHC/Dental/Drug Plan, etc.)
• Group RRSP program
• Employee Assistance Program
• Corporate phone plan discounts with Telus
• Work for a company that values Compassion, Integrity & Trust
• Team atmosphere with a ‘Family’ feel
• Social Events; River Day/Summer BBQ, Christmas Parties, etc.
• Catered lunches on the last Friday of every month

On the job training provided.If you are interested in joining a fast-growing company and are looking to grow as an individual and as a team player, please send us your resume and cover letter!

If you were referred by an existing team member, let us know.

We thank all applicants for applying but only those successful will be contacted.

Latitude Air Ambulance is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability and conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. or any other protected characteristic as outlined by the Canada Human Rights Act.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Latitude Air Ambulance makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Latitude Air Ambulance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require a disability related accommodation during the application process under the Accessible Canada Act please reach out to hr@latitude2009.com