New Posting - YVR

The Vancouver Airport Authority has an opportunity for a permanent, full-time Manager, Operations Centre in the Airport Operations Department. Reporting to the Director, Security, the successful candidate will provide strong leadership and guidance in a real-time environment working with a team that oversees the safety, security and efficiency of all airport facilities. This position is the primary management representative on site during the evenings and weekends, and is responsible for all emergencies.

Key responsibilities include:

• Building a thriving and successful team through relationships with business partners, contractors and government agencies
• Providing support and direction to a team of dedicated employees – this includes monitoring work efforts and performance, hiring, coaching, motivating and supporting developmental activities, conducting formal evaluations, applying appropriate discipline and representing management in grievance meetings
• Overseeing the execution of airport programs and contractor activities
• Using a variety of systems to monitor airport and customer key performance indicators
• Providing incident leadership and applying incident command best practices
• Assessing risks and threats according to defined protocols and procedures
• Monitoring service levels across the airport and initiating resource deployment as required

Key qualifications include:

• Bachelor’s degree plus several years of proven leadership experience, preferably in an operational environment
• Proven experience leading and motivating a highly skilled team of professionals with the ability to nurture a work environment that is proactive, flexible and responsive to change
• Ability to be proactive by identifying issues and putting measures in place to mitigate negative outcomes
• Strong communicator with a proven ability to excel under pressure
• Exceptional organizational skills with the ability to multitask in a fast-paced environment
• Sound judgment and decision making skills necessary to manage operational and emergency situations
• Proven customer focus in order to serve tenants and travellers in an ever-changing environment

Shift and weekend work are required as the Airport Operations Centre is a 24 hours a day, 7 days a week operation.  This position is open to Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

As part of our recruitment process, short-listed candidates will be required to take part in a management assessment process.

We are committed to employment equity and welcome applications from everyone, including women, aboriginal peoples, persons with disabilities and members of visible minorities.