New Posting - YVR

The Vancouver Airport Authority has an opening for a permanent, full-time Ground Transportation Representative in the Parking & Ground Transportation Department. Reporting to the Ground Transportation Manager, the successful candidate will ensure the safe, secure and efficient operation of all groundside services.
Key responsibilities include:

• Building and maintaining strong day-to-day relations with internal and external customers including groundside service contractors, car rental, scheduled bus, courtesy shuttle, limousine and taxi operators
• Assisting in overseeing all commercial vehicle and curb operations
• Acting upon internal and external customer requests
• Researching and initializing action on illegal or rogue commercial vehicle operators
• Developing and conducting on-going measurement of customer service standards/levels provided by ground transportation services and suppliers
• Ensuring lease and licence compliance for service providers
• Participating in the Request for Proposals processes for ground transportation services and/or suppliers
• Facilitating groundside operations impacted by construction and/or special events
• Managing ground transportation curb activity and cruise ship bus operations
• Responding to customer concerns and supervising ground transportation contractors
• Participating in various internal and/or external committees
• Assisting with and working on any related ground transportation work as required

Key qualifications include:

• Post-secondary education or equivalent combination of education and experience
• Excellent oral communication skills with the ability to deal internal and external operational staff, contractors and general managers
• Superior business writing skills including emails, meeting agendas, meeting minutes, and purchase acquisition requests
• Strong organizational skills and the ability to organize multiple levels of operations
• Project management experience to run with major programs from beginning to end that involve many stakeholders and facets
• Proven conflict resolution and mediation skills and experience in dealing with customer and business partner conflicts and resolutions
• Sound judgment in formulating quick decisions
• Superior customer service skills with a proven ability to balance customer experiences while ensuring operational efficiencies and rules/regulations are applied
• Proactive problem solving approach and the ability to thrive in a team environment
• Strong facilitation and interpersonal skills
• Excellent Microsoft Office skills, including PowerPoint; familiarity with CAD (Computer Aided Drawings) for construction and layout planning is an asset
• Ability to learn and adapt to change
• Experience in ground transportation, parking and/or commercial services

This position is open to Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all candidates that apply for this position.
We are committed to employment equity and welcome applications from everyone, including women, aboriginal peoples, persons with disabilities and members of visible minorities.