POSITION: Central Baggage Coordinator
REPORTING TO: Station Manager YYZ
LOCATION: Lester B. Pearson International Airport, Terminal 1
POSTING DATE: June 8, 2012
CLOSING DATE: June 22, 2012
RESPONSIBILITIES:
• Central Baggage tracing & YYZ station tracing – all duties entailed therein.
• Physical work required
• Respond to all phone calls/emails/WorldTracer & SITA messages & log all phone calls
• Keep passengers & stations updated on status of their file/claim
• Maintain up to date records of all baggage issues
• Arrival Agent duties
• Update statistics & reports as required
• Research customer service complaints
• Administrative duties
• Other duties as required
QUALIFICATIONS:
• Mature, courteous and professional manner
• World Tracer qualified an asset
• Ability to resolve problems
• Strong organizational skills
• Strong customer service skills
• Able to work individually but still be part of a team
• A mature approach to work by taking ownership and responsibility in stressful situations
MINIMUM REQUIREMENTS:
• Minimum 2 years airport experience, preferably supervisory or similar aviation experience
• High school graduation diploma or equivalent
• Strong competency in the English language, both oral and written
• Bilingual – English/French – oral and written preferred
• Ability to obtain an Airport restricted Area pass issued by Transport Canada
• Ability to work shifts
If you are interested in applying, please forward your resume and cover letter to hr@sunwing.ca with the job title in the subject line. We welcome diversity in our workplace and encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities, and Aboriginal Canadians. We would like to thank all that apply however only those who meet the qualifications will be contacted.
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