Air Partner’s is currently seeking talented, customer service oriented and enthusiastic Flight Coordinators within Calgary, Alberta to join our team. If you thrive in a fast-paced, team oriented environment and are committed to continuous improvement and growth, we encourage you to apply.
Responsibilities include, but are not limited to:
- Operate as the first point of contact for clients and provide superior customer service at all times including phone calls, emails, and face to face service;
- Work within the flight coordination team to provide 24/7 availability to our clients;
- Use various computer software programs to track aircraft progress (flight following) and updating clients or service providers with changes as required;
- Respond to client inquiries and requests for quotes within response time guidelines;
- Perform customer appreciation tasks such as thank you cards, gifts and follow up calls;
- Ensure the client departure lounge is clean, stocked and ready for clients at all times;
- Perform lounge attendant duties for flights including checking in clients, providing refreshments, assisting with luggage, and responding to all customer requests;
- Create accurate and up to date flight itineraries;
- Assigning flight crews to flights while adhering to Transport Canada rules and regulations;
- Create invoices;
- Contact service providers to follow up on any missing paperwork or receipts from the flights;
- Make arrangements for all corporate travel requests including but not limited to commercial flights, ground transportation, accommodation and meals;
- Research service providers to ensure we are receiving the best prices for all services including but not limited to fuel, ground transportation, commercial and sub-charter flights, and accommodation;
- Other projects and duties as assigned by the Lead Flight Coordinator and Managing Director.
Hours of Work:
Due to the nature of our business, the flight coordination team is required to work a variety of shifts including days, evenings, weekends, holidays and on-call. Flight coordinators are required to adhere to the schedule created by the Lead Flight Coordinator.
Related Qualities and Attributes:
- Exceptional customer service skills;
- Strong attention to detail with self-starter mentality
- Professional and effective verbal and written communication skills;
- Ability to deal with high pressure and potentially stressful situations;
- Professional, polite and personable approach to dealing with customers;
- Excellent time management skills;
- Ability to multi-task and prioritize effectively;
- Solutions-focused approach to challenges;
- Ability to meet deadlines despite unexpected changes;
- Ability to maintain strict confidentiality;
- Ability to work independently;
- A passion to make business fly!
Minimum Education and Experience Requirements:
- 5+ years customer service experience;
- Strong computer skills including Microsoft Office;
- Legally able to live and work in Canada;
- Previous experience in an administrative oriented role;
- Fluency in English including excellent written and oral communication;
- Degree or Diploma in Aviation, Business Administration, Travel and Tourism, or Hospitality Services considered an asset;
- Able to obtain a RAIC pass; and
- Previous aviation experience considered an asset.
Compensation and Benefits:
Air Partners offers a wide range of benefits, such as an employee wellness plan, employee assistance program and comprehensive health benefits. We understand that our employees have commitments outside of work, and we strive to offer a flexible and accommodating work environment.
To apply for this position, please send your resume with cover letter to: hr@airpartners.ca. Please quote the job reference number FCOOR12 in the subject line of your email, and cover letter.
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