New Posting - United Airlines

United Airlines is currently recruiting a full-time Customer Service Representative , Vancouver, Canada (Airport Operations)-YVR00000008-AM

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Customer Service Representative -YVR
Starting Salary: $10.52 per hour

Invitations to interview may be sent via email. Please be sure to check your mailbox frequently and ensure that communications from Taleo.net are not blocked.

Please note that this position will be hired under the subsidiary United Airlines collective bargaining agreement or divisional work rules until a joint agreement or combined divisional work rules are obtained.

Overview
The customer service representative (CSR) acts as the main customer contact at an airport and will be responsible for assignments that may consist of work in the following areas: ticket counter, lobby, gate, baggage services, international departures and arrivals, air freight, ramp and cabin service, automated check-in-control, operations center, premium services, red carpet room and customer assistance. Permanent employees are eligible for medical, dental and life insurance benefits, as well as flight benefits on the first day of employment.

Responsibilities:

• Receiving/delivering air freight shipment weights/dimensions
• Loading/stowing & unloading mail/cargo/baggage from conveyor belts, carts, trucks and aircraft
• Work in the baggage arrival and Lost and Found areas and be required to lift items up to 70 pounds
• Performing various aircraft servicing duties: cleaning windshields, fueling & de-icing functions
• Receiving aircraft and operating passenger loading bridges
• Perform aircraft weight.balance calculations, crew dispatching, passenger/ramp planning & related station operations control tasks
• Assisting customers with quoting fares/schedules
• Making reservations
• Issuing tickets
• Baggage check-in
• Helping with flight check-in/boarding
• Resolving customer concerns

To accommodate the airport's operations, a wide variety of work shifts are required. Schedules may be bid several times during the year and are awarded according to seniority. The workweek consists of 5 days with two consecutive days off. Days off may rotate weekly or monthly.

Qualifications
Education:
Must have a high school diploma/GED or equivalent

Skill:

• Must be at least 18 years old
• Dependable and the ability to work entire assigned shift as well as ability to work all types of shifts, including nights, weekends and holidays
• Valid Driver's License
• Strong communication skills and the ability to read, write and speak English fluently
• Great conflict-resolution skills
• Courteous, caring and respectful
• Excellent typing ability
• Must be willing and able to lift heavy items up to 70 pounds
• Must be legally authorized to work in Canada for any employer without sponsorship

To accommodate the airport's operations, a wide variety of work shifts are required. Schedules for this assignment will be bid in training. Part-time schedules are normally four to six hours per day, 16 to 30 hours per week. The workweek consists of five days with two consecutive days off. Days off may rotate weekly or monthly.  For more information, please click here.