New Posting - Sky Service

Skyservice Business Aviation Services provides a full range of services from its modern Fixed Base Operation (FBO) facilities in Montreal, Toronto and Calgary. These bases offers full line service and complete aircraft maintenance and support for today's most popular business aircraft. The personal and friendly service and technical expertise have earned Skyservice industry recognition as Canada's top FBO. Skyservice has the people, services, and infrastructure to offer corporate and private clients all levels of aircraft management from complete turnkey operations to specific support services for a single airplane or fleet.

People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services.

We are looking for individuals who possess a strong drive for results and a passion for understanding and meeting the needs of our customers in a safety focused environment. If you want to challenge your technical expertise then this is the right team for you!

We currently have an opening for a Manager, Flight Coordination (Toronto Pearson).

REPSONSIBILITIES:

· Develop and maintain strong relationships with new and existing clients.

· Continually work to improve business processes to enhance the client experience, while ensuring cost effective and efficient solutions, satisfying all parties

· Meet with new clients to understand their needs and expectations to further develop standard practices in dealing with the client.

· Prepare and present managed client agreements and renewals, in partnership with the VP

· Own and control client relationships upon signed agreement with new clients throughout the delivery of services in accordance with the terms of the agreement.

· Review ongoing service delivery, evaluate performance and compliance with agreement, and maintain client loyalty through tailored services

· Oversee certain key accounts personally to ensure continuity, stability and excellence in execution.

· Develop standard operating procedures in the areas of aircraft scheduling complexities, service delivery issues, maintenance of aircraft, and performance standards.

· Work closely with Flight Coordination team in an effort to liaise with Client and Maintenance to coordinate aircraft downtime and efficient use of resources

· Identify client-related operational & business risks and escalate risks to VP for action

· Mentor and develop team within scope of authority, managing work allocation, training, problem resolution, performance evaluation, and the building of a client-centric team

· Promote a learning environment that ensures continued development of a skilled and expert team to enable delivery of quality results

· Recruit and retain top talent in the Flight Coordination team

· Develop and implement individual and departmental objectives that align to corporate objectives

· Schedule staff according to client and business needs

· Coordinate activities across the functional groups (Charter Sales, Flight Coordination, and Finance) as needed to deliver a superior end-to-end client experience.

· Liaise with Finance to provide reports and analysis, as required

· Partner with other Flight Coordination Departments to drive processes and changes that align the flight coordination function to organizational goals.

QUALIFICATIONS AND SKILLS REQUIRED :

· Minimum university degree (BA) or equivalent experience

· Understanding of Flight Coordination and Business Aviation, an asset

· Hands-on manager with the ability to influence and persuade others, especially across organizational boundaries.

· Mature and proactive, with evidence of having worked effectively in and across complex organizations, using business processes to his/her advantage to get results

· Excellent communication skills

· Passionate about customer service

· Results driven and achievement oriented

· Ability to work constructively under pressure

· Resilient with a high tolerance for change and ambiguity

· Strong work ethic complemented by a positive can-do attitude

In addition to the above you will be able to obtain a Restricted Radio Operator's Certificate and airport security clearance per regulatory requirements; interpersonal and communication skills to clearly convey technical information and disseminate accordingly; knowledge of and ability to work with computerized flight operations systems.

We are a performance based operation and offer a competitive compensation package.

If you are ready to apply your skills with a successful and growing organization please forward a résumé along with a covering letter specifying position of interest in the Subject Line (eg: Manager, Flight Coordination) to: careers@skyservice.com

We would like to thank all applicants for their submission but regret to advise that only those selected for an interview will be contacted. No telephone or agency inquires please