New Posting - Jazz

Jazz is currently recruiting a full-time Customer Service Trainer/Developer for Toronto.  The closing date is April 28, 2013.


Basic Purpose of Position:
To design, develop, and facilitate computer based and classroom training to meet regulatory requirements, company operating standards, and company culture.
To assist with the implementation of needs assessment, course design, course evaluation, and materials preparation.

 

Key Activities:

• Delivery of classroom training, which includes but not limited to: USA training, new station startup training, computer system transition training.
• Develop all course material related to technical training for : Customer Service, STOC, and Cargo Agents.
• Develop web based and computer based training programs adhering to regulatory and department standards.
• Build positive working relationships with customer department(s) and learners.
• Introduce and facilitate CBT training to the airport employees.
• Contribute to annual training needs assessments for Initial, Recurrent, and Special Programs. Assist with pre-development needs assessments for mandated additions to existing programs.
• Assist with the design and development of training programs, including learning objectives, lesson plans, instructor guides, and participant materials.
• Evaluate Initial and Recurrent workshops at the Reaction and Learning levels. Assist with other evaluation efforts led by the Department Training Manager.
• Develop and implement an annual local training plan with Manager, to meet customer requirements, minimize operational disruption, and efficiently manage resources and costs. Suggest and coordinate changes as required.
• Collect, organize, and submit or maintain training records in accordance with government regulations (including Bill 90 in Quebec).
• Other related duties as assigned.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.

Qualifications

The equivalent of at least 3 years’ experience in one or both of the following:

• Airline work experience.
• Delivering training work experience.

Knowledge of RES 3 (Native and QIK) is an asset.

Knowledge of Weblynx, Communicator, Navtech is an asset.

Knowledge of MS Office (Windows, Word, Excel, PowerPoint) is required.

Experience in course design and Web and Computer based training development is required.

Strong interpersonal and communication skills.

3 years of customer service experience is required.

Demonstrated commitment to providing excellent internal and external customer service.

Willing to facilitate technical and non-technical topics.

Ability to speak French is an asset.

Ability to travel is required.

 

The initial review of applications will begin on the closing date indicated above. Applications received after this date may not be considered, however we will continue to receive applications until the position is filled. All applicants will be contacted in regards to their application. No telephone inquiries please. Thank you.

For further information, please click here