New Posting - YVR

The Vancouver Airport Authority has a full-time, term opportunity (to May 2014) for a Senior Program Analyst in the Customer Care Department. Reporting to the Manager, Customer Care - Guest Relations, the successful candidate will be a key member of the Operations team.

Key responsibilities include:

• Performing detailed analysis using such tools as computer modelling and simulations, interpreting and evaluating business processes for efficiency and customer service, and implementing changes that directly impact air carrier operations
• Evaluating current operational standards, policies and procedures, and implementing strategies to improve current practices
• Providing oversight, developing and documenting program operational plans for terminal and customer care operations
• Providing project management expertise
• Working in a multi-team environment, building and maintaining positive and effective relationships with air carriers, government agencies, contractors and other Airport Authority departments
• Participating in accident or incident investigations
• Participating in Emergency Operations, as required  

Key qualifications include:

• Bachelor’s degree
• Experience in aviation and cruise ship operations is an asset
• Adaptable with the ability to work in a fast-paced, ever-changing environment
• Strong analytical skills, sound judgment and the ability to formulate decisions often without established guidelines
• Advanced MS Excel and computer skills including demonstrated experience with computer modelling
• Ability to provide strong leadership in all types of situations
• Proven project management skills
• A commitment to customer service excellence combined with the ability to work within regulatory demands
• Excellent communication and interpersonal skills with the ability to negotiate and mediate situations with diplomacy
• Demonstrated organizational and time management skills including a proven ability to work with minimal supervision

This position is open to Vancouver Airport Authority employees and external candidates. Previous job performance will be taken into consideration for all internal candidates that apply for this position.

We are committed to employment equity and welcome applications from everyone, including women, aboriginal peoples, persons with disabilities and members of visible minorities.

For more information, or to apply, please click here