New Posting - Porter Airlines

Porter Airlines is currently recruiting a Director, In-Flight Services.

FUNCTION: Reporting to the Director, In-Flight Services, the Supervisor, In-Flight Services is responsible for the daily supervision and administrative follow up of Cabin Crew.

DUTIES AND RESPONSIBILITIES:• Mentor, coach and motivate Cabin Crew to ensure the highest standards of safety and the consistent delivery of premium service onboard
• Act as a key liaison to counsel Cabin Crew on a daily basis opening channels of communication, demonstrating support and commitment to their needs
• Perform ramp and in-flight inspections (briefings, pre-flight checks, uniform and grooming)
• Address and improve morale issues on-line, while highlighting areas of concern which will be raised to the Director, In-Flight Services
• Provide care, guidance and assistance whenever abnormal circumstances occur (onboard, emergency, medical or personal)
• Conduct Cabin Crew performance assessments ensuring compliance to safety and service procedures, grooming standards and company policies
• Provide immediate feedback on performance follow up and tracking
• Forward ‘Above & Beyond’ nominations as received from People & Culture
• Monitor and coach probationary Flight Attendants and Pursers
• Support Crew Tracking and Trending (CTT) as well as Policy Violation Report (PVR) process as needed
• Support Cabin Crew recruiting initiatives and the new hire process
• Participate in the Purser Upgrade process
• Participate in follow up and documentation as needed with the discipline process
• Full-time office duty (non-flying) based on a 40-hour work week with flexibility for scheduling including weekend shift work
• Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations as well as the investigation and audit of hazards and incidents
• Any other duties assigned by Director, In-Flight Services
• Responsible for catering issues, concerns and implementation of new initiatives
• Monitor and stock aircraft with documentation, announcements, and amenities

QUALIFICATIONS:• 2-5 years of supervisory or management experience
• In-flight or aviation experience would be an asset
• Must demonstrate strong interpersonal, communication and leadership skills with the ability to proactively follow-up where needed and provide constructive feedback
• Strong knowledge of Microsoft Word/ Excel/ PowerPoint
• Must have excellent safety and service knowledge
• Must have the ability to work independently and as part of a team

LOCATION:• Billy Bishop Toronto City Airport - YTZ

To apply for this opportunity please go to https://portercareers.rivs.com/83-96-76/. All applicants will be asked to complete a written and video interview. If you do not have access to a microphone or webcam please complete the audio portion which will require you to have access to a telephone. Interviews must be completed within 48 hours. All applications must be submitted through the link or directly through the Careers tab at http://www.flyporter.com. Any applications not submitted through the link or directly through the Careers tab will not be considered. Thank you for your interest in a career with Porter Airlines!