New Posting - Air Canada rouge

TITLE: MANAGER – rouge crew DEPARTMENT: In-Flight Service, Air Canada rouge LOCATION: MISSISSAUGA SCOPE: Under the direction of the Director, In-Flight Service, responsible for managing base performance of rouge crew from an administrative perspective RESPONSIBILITIES: • Responsible for cabin crew performance and adherence to corporate, Transport Canada and Labour Canada policies & procedures and ensuring required follow-up with deficiencies • Responsible for promoting & coaching Passport to Excellence • Responsible for monitoring rouge crew absenteeism • Responsible for identifying and tracking administrative process deficiencies for the resolution with other branches/departments as well as developing and implementing new base processes • Foster strong working relationship with CUPE • Responsible for tracking, monitoring and communicating all base cabin crew performance and follow-ups • Responsible to ensure rouge crew adhere to the on-board sales procedures • Coaching and developing direct reports i.e. In-flight Supervisors and Labour Relations issues • Responsible for building and fostering harmonious relationships within the Air Canada rouge and Air Canada network SAFETY AND REGULATORY RESPONSIBILITIES: • Maintain safety as first topic day to day • Assume any responsibilities delegated by the Director, In-Flight Service • In person’s absence, all responsibilities for duties are delegated to another qualified individual • Keep abreast of corporate initiatives and communications • Establish and maintain Business Processes and Procedures for the position • Follow Risk Assessment Management for change or introduction of equipment, processes and procedures • Follow document retention guidelines Indoctrination Training: Job Orientation CARs (Canadian Aviation Regulations) SMS (Safety Management System) Health & Safety – Basic KNOWLEDGE AND SKILLS REQUIRED: • Three (3) to five (5) years of In-Flight experience in a management role within a commercial airline; • Bachelor’s degree or equivalent preferred with a background in Communication; • Proficiency in English required with French an asset; • Indoctrination Training o Job Orientation o Flight Attendant training o CARs o SMS o COSH/AOSH o Canada Labor Code o Health and Safety Delegation of Authority: During times of absence this position will delegate all safety related responsibilities to the Director – In Flight Service. Please send your resume and cover letter, indicating which position you are applying for in the subject line to resumes@aircanadarouge.com