Bilingual Customer Sales and Service
Agents Call Centre - Toronto - 11467
Being part of Air Canada is
to become part of an iconic Canadian symbol. Across the country and around the
world, the Air Canada family brings people together. Let your career take flight
by joining our diverse and vibrant team at the leading edge of passenger
aviation.
Air Canada, recently ranked SkyTrax’s Best Airline in North
America, is seeking dynamic and enthusiastic individuals to fill permanent
positions that are currently available for Customer Sales and Service Agents in
our Call Centre. Call Centre agents are often our customers’ first point of
contact with our company, which makes this position of the utmost importance to
our continued success. Air Canada’s customers expect our agents to answer
promptly, while also being courteous, knowledgeable and professional. Our agents
are proficient in identifying customer needs and matching them with our
award-winning products and services. They provide accurate information and find
sensible solutions.
Responsibilities
• Offer the highest level of
customer service while providing customers with information regarding flights,
fares, destinations, special offers and other travel products
• Use Air
Canada’s in-house reservation system to make new flight reservations or to
modify existing bookings
• Provide timely resolution to customer inquiries,
including concerns and/or issues to ensure customer satisfaction
• Accurately
obtain documents and confirm customer’s personal information for bookings
•
Proactively explore and anticipate customer’s future needs by recommending our
value-added services and products
Qualifications
Scheduling
Adherence
• Must be available to attend and successfully pass a nine (9)
week full-time training program
• Available to work a variety of day, evening
& overnight shifts, as well as weekends and statutory
holidays
Linguistic requirements
• This position requires
linguistic fluency. Priority will be given to candidates completely fluent in
English and French.
• Candidates fluent in English, French and one or more of
the following languages will also be considered: Japanese, Korean, Cantonese,
Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or
Greek.
Position Requirements
• Customer service experience within
a call centre environment and previous travel industry experience would be
considered an asset
• Ability to find creative solutions to complex customer
situations
• Ability to work independently with a minimum of supervision in a
fast-paced environment, while effectively managing multiple tasks
• Working
knowledge of computer applications and internet is an asset
Conditions of
Employment:
• Must be able to work flexible shifts that include days,
evenings, overnights, weekends and statutory holidays in a 24/7 operation.
•
Eligible candidates must hold a high school leaving certificate, be a Canadian
citizen (or have landed immigrate status)
Application:
Please
apply directly on our website: www.aircanada.ca/careers.
The reference number is 11467
Or follow the link
below:
http://aircanada.taleo.net/careersectio
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At Air Canada, we want to fly higher when it
comes to employment equity. We therefore encourage applications from Aboriginal
peoples, women, members of a visible minority and persons with a
disability.
Air Canada thanks all applicants for their interest, however,
only those selected for interview will be contacted.
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