New Posting - Navtech Inc

Navtech Inc is currently recruiting a full-time Account Representative in the Sales and Account Management Department in Waterloo.

Navtech is looking for an Account Representative who will be responsible for all commercial related activities for assigned customer accounts. Chief among those activities is managing a customer portfolio to ensure a high degree of satisfaction, loyalty and retention exists in such a way that is mutually beneficial for both parties –i.e., profitable for Navtech and operationally critical for the airline. Other activities include but are not limited to, growing account revenue via up-selling (and cross-selling where applicable) and contract renewal. Additionally, the Account Representative is responsible for conducting regular customer review calls and follow up as necessary.

The successful candidate is someone who is resourceful, tenacious, and solutions-driven. You thrive on learning, prefer collaborating with colleagues to help deliver results, and expect that hard work is required to do great things. The ability to manage multiple ongoing projects and handle multiple timelines and priorities is essential to being successful in this role.

Responsibilities 
For each assigned customer the Account Representative will:

. Seek opportunities for increased revenue via up-selling and cross-selling at customer sites through additional product lines, features, and services
. Work with Navtech’s Sales Directors to manage new sales opportunities
. Re-contract all customers in assigned portfolio 12-15 months from contract expiration
. Understand systems or services used in customer flight operations and the data flow between them
. Understand the priorities of customer needs and requests
. Cultivate the business relationship between Navtech and the customer to facilitate customer satisfaction, renewals and increased revenue
. Manage any issues that may arise
. Maintain a level of service such that customers will renew with the Company’s service at prescribed target levels
. Maintain personal expertise with each of the Company’s product(s) such that the responsibilities of the Account Representative role can be fulfilled
. Manage established processes for determining priorities and billable nature of work requests by customers
. Communicate to customers:
o Via regular status meetings
o Via monthly statements of work performed by Navtech
o Development of User Requirements Documentation for projects generally requiring less than three weeks of development work or as determined by the appropriate Product Manager
o Pricing of Estimates and Quotations
. Be a point of escalation for the customer, bringing an understanding of the urgency of the issue and to act as a communication liaison between Navtech’s support infrastructure and the customer.
. Ensure that the installation process is followed successfully for each new account
. Manage the account receivables at each account
. Be proficient in the use of Navtech’s CRM tools for both personal account management and as a foundation for management reporting
Academic/Educational Requirements: 
. Post secondary degree/diploma or related work experience

Required Skills/Experience
. Proven track record in customer service
. Minimum of five years of relevant experience
. Experience in the airline/aviation industry, preferable in flight operations
. Highly developed communication skills, appropriate for interacting with customers and other Navtech employees, and providing clear communication
. Strong team orientation
. High degree of organizational skills
. Solid understanding of applications software and computer technology
. Experience writing business and technical documentation
. In-depth knowledge of Navtech products and services (or equivalent) is preferred

How to Apply:
Candidates who are interested in joining the Navtech team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to hr@navtech.aero

We thank all applicants for applying. Only selected applicants will be contacted.

About us: 
Navtech, Inc. is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation services customers. Navtech’s product suite includes aeronautical charts,navigation data solutions, flight planning, aircraft performance software (take-off/landing,weight and balance), and crew planning solutions. Many of Navtech’s products can be configured as part of an Electronic Flight Bag solution, including take-off data calculation, weight and balance, and aeronautical charts. These products, supported by Navtech’s AS9100 and ISO:9001 certification, directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

Located in the University of Waterloo’s David Johnston Research + Technology Park, Navtech is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite in the Accelerator Centre draws its inspiration from airport terminals, and features bright, open work stations, rather than boxed-in cubicles. We also enjoy:

- Flexible hours
- Strong work-life balance with scarce requirements for overtime or extra hours
- Laid back, friendly environment
- Casual dress code
- Competitive group benefits plan & RRSP match
- Fitness & Wellness reimbursement
- An active social committee

Not to mention, the aviation industry’s ongoing transformation means we must continually innovate and rise to the many challenges faced by our customers. We are always looking for ways to innovate and improve processes and technologies.

Navtech is happy to make accommodations for people with disabilities.

Navtech, Inc. is a leading global provider of flight operations solutions, including aeronautical
charts, navigation data solutions, flight planning, aircraft performance software (take-
off/landing, weight and balance), and crew planning solutions. These products directly support
millions of flights each year and help Navtech customers maximize efficiency, reduce costs,
ensure compliance with complex national and international safety regulations, and effectively
deliver their services.