Pacific Coastal is currently recruiting a Customer Service Agent – Permanent Full Time for the YVR – South Terminal.
Reporting to the Manager, Ground Operations, the Customer Service Agent is responsible for upholding the Vision and Values of the Company by delivering exceptional customer experiences. Duties include customer inquiries and check-ins, in person reservations, boarding gate operations, and baggage processing. Other responsibilities are coordination of operations including meeting and greeting aircraft and passengers, passenger assistance, radio communication and load planning calculations. The CSA is responsible for ensuring that all customer interactions are treated with a high degree of customer service, while ensuring a professional and safe work environment for all customers and personnel. The rate of pay commences at $13.26 an hour.
Skills, knowledge and abilities:
• Demonstrates an exceptional level of customer service that focuses on the customer experience
• Is solution oriented with the ability to quickly identify and address all customer concerns and needs
• Works together as part of a strong, competent and cohesive team with all levels of employees within the organization
• Uses good judgment to problem solve and handle multiple priorities at one time, with minimal supervision
• Understands and upholds Standard Operating Procedures and the Safety Management System
• Possess an excellent understanding of company products and services and effectively promotes them at all times
• Strong written and oral communication skills
• Proficient computer skills and data entry
• Completes tasks in an efficient and accurate manner.
• Demonstrates an exceptional level of customer service that focuses on the customer experience
• Is solution oriented with the ability to quickly identify and address all customer concerns and needs
• Works together as part of a strong, competent and cohesive team with all levels of employees within the organization
• Uses good judgment to problem solve and handle multiple priorities at one time, with minimal supervision
• Understands and upholds Standard Operating Procedures and the Safety Management System
• Possess an excellent understanding of company products and services and effectively promotes them at all times
• Strong written and oral communication skills
• Proficient computer skills and data entry
• Completes tasks in an efficient and accurate manner.
Requirements:
• Capable of lifting up to 50 pounds of luggage and able to assist passengers in and out of aircraft if required
• Is able to work varied shifts including weekends, evenings and holidays
• Ability to work outdoors during inclement weather conditions
• Capable of lifting up to 50 pounds of luggage and able to assist passengers in and out of aircraft if required
• Is able to work varied shifts including weekends, evenings and holidays
• Ability to work outdoors during inclement weather conditions
Interested candidates please send a letter and your resume to careers@pacificcoastal.com. Please indicate on the subject line of your email the position you are applying for.
No comments:
Post a Comment