WestJet Encore is
searching for positive, enthusiastic individuals with an accomplished background
in customer service to WOW our guests as CUSTOMER SERVICE AGENTS at the Quebec
Airport. As a CSA, your bright personality and smile will start and finish the
WestJet experience for our traveling guests.
As a Customer Service Agent, you will:
. Greet and check-in our guests for their flights
. Create new
reservations or modify existing travel plans, possibly handling cash
.
Handle guest inquiries
. Manage gate operations and flight closure
.
Organize the safe arrival and departure of our guests on and off the aircraft
. Become an airport expert, and manage all other general airport duties as
required
Desired personal skills:
. A positive and passionate personality, with the natural ability to
communicate with people
. The ability to maintain eye contact and smiling
with each of our guests and coworkers
. A demonstrated ability to listen and
empathize with our guests' needs and problems
. A knack for problem solving
and multitasking in a fast paced, time-sensitive environment
. A mature
approach to work by taking ownership and responsibility in high stress
situations
. The ability to recognize one's mistakes and learn from them
. A commitment to teamwork and working in a fun and friendly atmosphere
Essential qualifications and skills:
. Proven experience in the Customer Service industry
. Ability to
consistently lift luggage of up to 60lbs/28kgs
. Flexibility to work shift
work which may include early mornings, late evenings, weekends, and holidays
. A demonstrated proficiency and comfort level with computers, and recent
experience working within a Windows based environment
. Ability to
successfully complete the Initial Customer Service Agent Course: 3.5 weeks of
full time in-class training held in Calgary, Edmonton, Vancouver, or Toronto
which will include studying and homework.
. Ability to handle and balance
cash transactions . Fluent in French and English languages both oral and
written
The Customer Service Agent position is a highly physical role; agents are
required to be on their feet for long periods of time. Other physical tasks may
include (but are not limited to): assisting wheelchair guests on and off of
aircraft, pushing wheelchairs, lifting luggage to baggage belts, organizing
odd/large luggage, among many other tasks.
To apply to this position, please visit our website at www.westjet.com*
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