New Posting - Betts Recruitment

Betts Job ID 10381: (IT) Administrator, Frequent Flyer Program Systems & Fraud

Job Posting Date: 18 November 2013

Our Client, a scheduled carrier with routes between West Africa, South Africa, the UK and North America are enhancing their team with skills from across the globe. Their Airline applies the highest of International standards and is developing an effective, winning company. Already one of West Africa’s leading Airlines operating Domestic, Regional and International flights from their two bases, they operate a Fleet of Boeing, Airbus, Challenger and Hawker aircraft, with plans to add more in the near future.The Airline plans to hire an Administrator, Frequent Flyer Program (FFP) Systems & Fraud who will be reporting to the Senior Manager Loyalty & Customer Relationship Management (CRM). 

Principal Accountabilities and Responsibilities:

System Administration & Testing
Set up all systems procedures for processing all membership data, including but not limited to on-line enrolments, upgrades and/or downgrades of members, redemptions, family nomination requests and online retro-claims
Define and setup appropriate systems procedures and business practices to ensure successful operation of systems
Manage the selection, development, enhancement and successful implementation of any systems related to the programme, in cooperation with IT, to support the effective operation of the business
Manage UAT of all the following areas within FFP department and approve implementation once UAT is finalized: 
All new system requirements
Periodic loading of all FFP partners activities
Daily name mismatch option
Daily online retro claim option
System Performance
Manage the admin part of the FF Crane system, ensuring all system rules are updated according to the programme rules and regulations
Manage data requirements to support any marketing promotional activity where data is required to back up bonus miles, half price redemptions, tactical offers…etc
Undertake all system administration tasks when the solution is stable and continually looks for ways to enhance the offering to members through new technology and self-service solutions

Internal System Integration
In coordination with IT, Manage all systems integration internally up until UAT between FFP System and:
Revenue Accounting system
Financial systems
Reservation system
Airport Departure Control Systems
e-Commerce/Internet Booking Engines 
Manage internal invoice requirements with accounts payable and set up the systems accordingly
Identify systems integration requirements and establish them during implementation in coordination with IT

External System Integration
Manage through IT all systems integration externally up until UAT between FFP System and: 
New airline partners
New non-airline partners
Airline website system provider, in coordination with IT
Airlines online booking engine provider, in coordination with IT
Any other online ancillary revenue system provider
Be accountable for systems readiness once agreement is finalized with specific partner, with the ability of handling any rejected data as it occurs through Manager Partnerships. This ensures that members are credited with their partner miles on a regular basis and enables the issuing of invoices to the partners for the purchase of miles, as per contractual agreements
Manage all systems integrations in relation to the airlines entrance into an airline alliance, in coordination with IT

Reports
Manage the running of regular reports on all activities driven by the system, such as the number of members enrolled upgraded, downgraded, results of marketing campaigns that are run on a monthly or ad hoc basis, and details of revenue generated of miles redeemed, so that FFP & Marketing Management teams can evaluate the performance of the programme at any time
Analyze and review the available member data to provide Management with statistics on where the most valuable members reside, where they travel, where they enrolled and so on, so we can start to develop clusters of like minded individuals to drive the programme to greater profitability
Promptly execute any other MIS requirements

Who Will Our Client Hire?
Our Clients’ preferred Candidate will bring:
Minimum 7 to 10 years of experience in the Computer System fields. Knowledge of airline loyalty marketing would be preferred
A University Degree in Computer Science or MIS or equivalent
Knowledge of principles, practices and techniques of computer software and hardware.
Knowledge of computer security
Ability to undertake data segmentation and analytics
Be creative, detail orientated and self-motivated
Must be fully system literate, preferably with prior experience of knowledge of the implementation of customer loyalty programmes
Knowledge of systems used in the Clients’ Reservation Department would be an advantage.
Good project management skills
General experience in marketing and management logic is essential

To Apply
Please send a copy of your CV and an appropriate photograph, if you are happy to include one, to Candidates@BettsRecruitment.com

Regrettably, we won’t be able to recommend Candidates who either do not offer the experience, overall profile or who aren’t qualified for other reasons, to our Client.

Selection/Interview Process
The Betts Team will review, shortlist and recommend Candidates to our Client – based on your CV.

From these recommendations, the Airline will then invite their own shortlisted selection of Candidates to first take part in an initial Telephone Interview and, if successful, you’ll then be invited to spend 1-2 nights at their Home Base, at the Airline’s cost, to meet the Team and view your potential new working environment.

We look forward to hearing from you and will make sure you receive feedback about your application as soon as possible.

Thank You
The Betts Team
November 2013