New Posting - Garda

Garda is seeking a permanent full time Operations Manager operating out of Calgary, Alberta. and a permanent full time Operations Manager operating out of Saskatoon,Saskatchewan.

Job Description
1. Oversees day-to-day operations providing CPMs with direction, guidance and support to ensure operational effectiveness. 
2. Oversees and manages all aspects of site planning, organizing, training, monitoring and achieving the overall performance expectations of CATSA, Transport Canada and Garda. 
3. Ensures site operations comply with Garda and CATSA's financial, operational and security SOPs, procedures, policies and programs. 
4. Monitors operational performance metrics and suggests operational improvements. Identifies needed performance improvements by analyzing internal data and external best practices. Makes timely, intelligent, realistic recommendations for reactive and proactive change. 
5. Uses relevant information (like historical resource allocations) to prepare budgets/schedule forecasts. 
6. Provides GM information to help with long-term strategic planning. 
7. Develops and implements CPM schedules and tracks all vacations, time off, leaves, etc. 
8. Oversees issue investigation, resolution and continuous improvement 
9. Promotes OHS at the checkpoint and provides leadership of such in conjunction with OHS rep and Human Resources 
10. Supports CPM Oversight and Adjudication of Level 1 Grievances 

Relationship Management 
1. Manages CPM performance. 
2. Oversees and manages all aspects of the CATSA operational staff relationship 
3. Maintains strong relationships and good communication with all customers and external stakeholders (CATSA, Transport Canada, Airport Authority, Air Carriers, Unions, etc.) to effectively balance and meet their requirements; resolve problems and discuss progress. 
4. Communicates clear and specific performance expectations to direct reports. 
5. Supports, advises, and coaches Checkpoint Managers in handling Labour Relations issues. 
6. Fosters relationships with shop stewards and union leadership. 
7. Reports critical issues to CATSA; shares trends/issues with CATSA’s Regional Operations Manager in weekly meetings. 

People Leadership 
1. Directs, motivates and coaches the performance of direct reports. 
2. Communicates and discusses site performance with direct reports regularly including regular performance reviews 
3. Oversees, communicates and constantly monitors the performance of direct reports. Completes annual performance evaluations for direct reports. 
4. Executes employee programs for direct reports (i.e., reward and recognition, retention, recruitment and engagement) 
5. Conducts interviews for CPM roles in collaborations with GM 
6. Conducts interviews and makes hires recommendations for Screening Personnel in collaboration with CPM’s 
7. Demonstrates a proactive and methodical approach to identifying high performers and leading development plans for related succession planning 

Relationship management: Represents Garda interests clearly; understands operational constraints and opportunities for change; works with others to come to agreement and an accepted course of action. 
Service excellence: Responds to clients concerns, attention to execution and compliance precision. 
Problem identification and resolution: Provides innovative yet realistic solutions to problems. 
Conflict resolution: Diffuses difficult situations to the benefit of all parties, providing constructive feedback and problem solving efforts. 
Adaptability: Identifies solutions that support effective and efficient change. 
Respect and trust: Earns the respect of the GM, direct reports, employees, and trust of clients and stakeholders. 
Integrity: Delivers as promised and works diligently, works in the best interest of all parties. 
Communication: Communicates clearly and concisely, verbally and in writing to individuals and teams. 
People leadership: Provides clear direction and holds people accountable for high levels of performance, motivates employees to achieve operational excellence. 

For more information or to apply, please click here