New Posting - Canadian North

Position Title: Manager, Cabin Safety & Onboard Product
Department: Cabin Safety & Onboard Product
Base: Calgary or Edmonton
Reports To: Director, Cabin Safety & Onboard Product
Competition No: MINFLT13
Closing Date: December 12, 2013

• Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety
• Responsible for overall technical training
• Oversee the overall Flight Attendant recruitment process
• Maintain the Flight Attendant seniority list
• Assist with Familiarization flights and Line Indoctrinations of new Flight Attendants
• Develop and maintain the Inflight Services Standards including training programs and manuals
• Work closely with Coordinators of Onboard Product to ensure the Inflight Service guidelines and Aurora Class Product considerations are included in all processes
• Conduct regular Inflight Inspections to ensure adherence to uniform policy; service procedures; compliance with Transport Canada and other regulations, policies and procedures as set out in the Flight Attendant manual and training programs
• Ensure annual line checks performed on each Flight Attendant to ensure performance and service expectations are met
• Conduct annual performance meetings with all Flight Attendants or more often as required
• Promote superior employee relations by encouraging open communication and cooperation; issuance of memorandums as required, keeping Flight Attendants informed on a timely basis
• Receive, process and respond to Flight Reports relative to operational issues in a timely manner
• Investigate and action all reports of Flight Attendant or passenger incidents, accidents
• Support and ensure the use of attendance management and positive discipline programs
• Actively participate and be a proponent of all Company human resources practices, including Beneficiary Employment, Career Development programs and Career Fairs
• Ensure employee recognition program is fully supported and utilized
• Respond to customer comments in a timely and appropriate manner
• Sourcing, purchasing and ordering processes for Flight Attendant uniforms
• Responsible for investigation of all Inflight OTP irregularities & coding
• Management of the CUPE collective agreement, including addressing employee grievances at the first level
• Promote good customer and supplier relations and positive public relations within the business and airport communities
• Participate in the Health and Safety meetings and other management committees
• Assist with preparation of departmental budget; development of profitability improvement initiatives and contribute to overall corporate objectives
• Maintain complete confidentiality with respect to all information obtained directly or indirectly with regards to the business affairs of the Company
• Assist with preparation of departmental budget; development of profitability improvement initiatives and contribute to overall corporate objectives
• Other projects or duties as assigned

Qualifications:

• Effective interpersonal skills in dealing with the public, flight crews and Company management
• Confident in administrative ability and IT literacy
• A high level of initiative, strong organizational skills and adaptable to change
• Demonstrated ability to multitask and possesses good time management
• Ability to work under tight deadlines and stress 
• Strong ability to determine performance goals and ability to hold others accountable
• Ability to abide by the rules of confidentiality 
• Ability to accommodate flexible hours as requested
• An appreciation of customer expectations 
• Ability to work under deadlines 
• Ability to travel as required
• Supervisory/management, Inflight knowledge and/or training experience is required

Additional Information:
To apply for this position visit www.canadiannorth.com/careers and use the Online Application (preferred method). 
Resumes can also be submitted by fax to 403.717.1532. 

Please include Manager, Cabin Safety & Onboard Product or MINFLT13 in the subject line. 

We thank all applicants for their interest; however, only selected candidates will be contacted. 

Canadian North Inc. is a subsidiary of NorTerra Inc. a holding and a management company jointly owned by Inuvialuit Development Corporation representing the Inuvialuit of the Western Arctic and Nunasi Corporation representing the Inuit of Nunavut. NorTerra Inc., and its subsidiary companies provide preferential employment and career development programs for its Inuit and Inuvialuit beneficiaries. 
By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).