New Postings - West Jet

West Jet is currently recruiting Inflight Base Managers for YVR, YYC and YYZ.

The Inflight Base Manager is accountable for the creation and delivery of the strategic and operational plan at the local level while collaborating on key elements of the longer term strategic vision of the department.  Accountable for the leadership team and the assigned cabin crew at the base level, the Inflight Base Manager provides guidance and direction with a focus on safety, our People, and the operation while proactively managing costs within their control. Reporting to the Director of Inflight, the Base Manager sets an environment that allows our people to achieve extraordinary results and create a remarkable experience for internal and external guests

Responsibilities Include:

•      Ensuring the safety of our People and our guests remain first priority

•      Creates and maintain an environment for achieving operational goals and employee engagement targets through the development of a strong, dynamic leadership team, the empowerment of our people, and the promotion of positive employee relations

•      Accountability for performance related to safety, operational KPI’s, guest satisfaction and cabin crew engagement

•      Development of a yearly safety plan with leadership including emergency response, audits, employee injuries and illness

•      Model, guide and motivate front line leaders to achieve priorities and take actions to support WestJet’s Mission, Vision, and Values

•      Developing and managing the annual business plan supporting corporate and Inflight strategic deliverables,  budgets and key performance indicators

•      Representing WestJet at a senior level with the airport authority on strategic initiatives and advance planning

•      Building solid relationships with other airline leaders within the airport community, airport authority and external partners

•      Working collaboratively with the flight attendant association board (FAAB) and other internal stakeholders including Flight Operations, Crew Pay, Crew Planning and Crew Scheduling as well as external agencies (i.e. CATSA, USCBP, pass control, airport authority)

•      Proactively working with FAAB and PACT to identify and understand the key people issues within the crew base and develop action plans for continuous improvement

•      Building relationships through open and honest communication, focusing on the development of direct reports through coaching and mentorship

•      Providing input and insight to various WestJet teams on process changes and/or innovations you feel will improve our people, the operation or profitability

Qualifications:

•      5+ years of  formal leadership experience required with a demonstrated balance between customer service and operations

•      Minimum 5 years business leadership experience leading a large number of direct and indirect reports (i.e. 200+ direct/indirect employees) with a significant level of internal and external dependencies and relationships

•      Industry experience within the Inflight area a requirement

•      Proven knowledge of Canadian Aviation Regulations (CARS) Parts 1, V, VI, VII

•      Proven track record leading leaders to deliver best in class internal customer service to a large volume of individual clients

•      Possess strong business acumen in order to deliver departmental plans with proficiency in budgeting, strategic planning, and program delivery

•      Proven track record of developing effective leadership teams

•      Post-secondary education with a focus in business applications or HR

•      Ability to multitask & handle changing priorities

•      Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook.

•      Comfortable presenting materials and reports to the next two organizational levels

•      A strong understanding of the working environment of cabin crew is an asset

•      Bilingual in French an asset

WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean.  We are recognized as a Top Employer in Canada and our more than 9000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures.  With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada.
We would like to thank all applicants in advance for their interest in WestJet.  We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals.  If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application.  WestJet is a great place to land - powered by Talent and Growth.  Safety comes first at WestJet.

For further information, or to apply, please click here