SUMMARY: Overseeing aircraft
ground-handling services station operations including but not limited to
narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary
customer service and liaison, and identification of new business opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other
duties may be assigned.
· Understands contract requirements and customer
expectations.
· Determine and maintain the necessary and appropriate amount
of personnel and equipment necessary to fulfill these requirements.
· While
understanding the work requirements, plan and organize the most efficient use of
resources to meet these requirements through development and analysis of
employee and equipment work schedules.
· Direct and control people and
equipment to efficiently complete the tasks within established company
standards. This is achieved through disciplined following of work schedules in
line with established company standards.
· Know company policies and
interpret manuals in order to relate the interpretations to subordinates.
·
Monitor and/or conduct required training of personnel.
· Provide employee
counseling and discipline as needed.
· Be responsible for the security of
company funds, supplies and equipment.
· Be responsible for insuring
compliance with established company safety policies and procedures.
·
Maintain working relationship with customers and provide prompt response to
service requests.
· Actively search for and report to station management
future business opportunities.
MINIMUM REQUIREMENTS:
· Must be at
least 18 years of age.
· Must possess a valid driver’s license and provide a
clean driver’s abstract.
· Must possess at least a High School Diploma,
GED, or equivalent work experience.
· Must be able to obtain airport
security clearance which includes an extensive check of your last 5 years of
employment, criminal record and residence history.
PHYSICAL
REQUIREMENTS:
· Must be able to lift up to 32 kgs in confined spaces.
·
Must be able to stand, lift, bend, push and pull for extended periods of time.
· Must be willing to work outside in all types of weather and elevated noise
levels within the airport environment.
BACKGROUND QUALIFICATIONS:
·
Three years' progressive management experience including customer service,
ground handling of commercial aircraft or Bachelor's Degree in business.
·
Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour
Canada & WCB Regulations.
· One-year minimum experience handling wide-
and/or narrow-body aircraft.
· Familiar with GSE maintenance procedures
preferred.
· Strong communication skills to converse professionally with
customers and employees are ideal.
· Basic computer knowledge is preferred.
LOCATION/SPECIFIC WORKING HOURS:
· ·
Must be able to work
extended hours on short notice during non-routine operations.
· Some travel
required
· Must be flexible to work various shifts, weekends, or irregular
shifts
ATS IS AN EQUAL OPPORTUNITY EMPLOYER
Airport Terminal Services |
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