New Posting - Air Canada

CSM – Employee Reliability - Halifax
Air Canada - Halifax, NS

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Reporting directly to the Manager, Airports Productivity, the CSM – Employee Reliability is responsible for establishing and implementing Airport processes regarding time and attendance, rehabilitation and case management (up to and including the termination of employment) for UNIFOR and IAM employees. This role requires the maintenance of a virtual team relationship with Claims, OHS, Employee Wellness Department and Labour Relations. Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of Attendance, Accommodation and Return to Work for the respective Station Assume local leadership for the development and enhancement of all attendance programs and processes at the station Be responsible for the delivery of corrective action and for fostering a culture of reliability for front line Employees both above and below the wing Promote healthy and productive workforce initiatives Lead, motivate and coach people to success; provide constructive feedback, action plans, yearly goals and objectives Anticipate, identify and resolve attendance and accommodation problems with a results oriented approach to increasing overall reliability of employees Identify employees who are abusing attendance programs and provide coaching and counseling in an effort to reduce absenteeism levels and overall costs Proactively manage WCB and GDIP employee files focusing on individual safe and early returns to work - including gradual return to work programs Maintain appropriate and thorough documentation of all files Assess abilities and pair appropriate accommodation with job functions and work hardening programs Regularly review cases and files – contest and negotiate decisions as appropriate Manage local Employee Reliability Coordinators including personal performance and competency Follow up on HRIS extracts regarding daily absenteeism reports, identifying pattern absenteeism, travel while on book off status, no sick time remaining, and other reports related to absenteeism and follow up with corrective action as required Analyze and challenge existing processes in an effort to make continuous improvements Uphold positive relationships with Operational Management and Workforce Management engaging in two way feedback, co-sharing of initiatives, concerns and Company directives Explain the rationale behind Airports Employee Reliability policies and decisions Be entrepreneurial and make every decision as if you owned Air Canada Control costs, reduce costs, find cost savings Continuously communicate and strengthen relationships with outside departments (i.e. OHS, Wellness, Claims etc) Ensure consistent application of all policies and processes (i.e. medical note substantiation handling etc) Work in cooperation with the local Labour Relations team in the management of absenteeism, providing case documents and subject matter expertise in Arbitration as required Perform efficiently under minimal guidance – making effective and innovative decisions Other duties as assigned Qualifications Extensive Airline experience, with advanced knowledge of Airport Operations Extensive knowledge of WCB guidelines Extensive knowledge of job descriptions and functions Ability to work cross functionally Requires extensive knowledge of all absence and attendance system support programs Intermediate knowledge of Microsoft Office and databases Strong Leadership skills for dealing with Employees with Professionalism Strategic thinker Genuine desire to contribute to the betterment of Air Canada Knowledge of collective agreement and managing a unionized workforce Extensive practical experience in attendance programs, cost savings and effective communication skills is a requirement of this position. Recognized ability to work under pressure and handle stressful situations Proven experience in facilitating change Experience in managing a unionized workforce will enable the incumbent to be effective in managing the day to day requirements in a fair but firm manner Requires knowledge of Airport technical/professional discipline Requires moderate expertise work in Airports Service procedures/programs, technology, principles, theories, and/or ideas of the Airports Branch Based on equal qualifications, preference will be given to bilingual candidates. At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. Job Airport & Call Center Management Primary Location CA-NS-HALIFAX-YHZ Schedule Full-time Job Posting Start Date & Job Posting End Date: Jan 16, 2014, 4:44:15 PM | Jan 28, 2014, 11:59:00 PM