New Posting - First Air

First Air is currently recruiting a full-time Operational Control Centre Duty Manager DUTIES AND RESPONSIBILITIES: Interested candidates should be able to perform the following duties and responsibilities: •Responsible for decision making, contingency planning, as well as the development, coordination and communication of recovery plans in the event of irregular operations •Track and report all operational irregularities effecting on time performance and/or those which negatively impact our customers, and/or have a negative financial effect on company operations •Responsible for the initiation of emergency response procedures, in accordance with the Corporate Emergency Response Plan •Responsible for determining, communicating, and implementing the best Company plan or solution in keeping with safety objectives, customer service responsibilities, and profitability, while managing short range scope of the companies flight schedule •Responsible for assisting Charter Sales, MCC and other operational departments in various tasks •Responsible for the cancellation or consolidation of any scheduled flights; authorizing delays, and notifying the appropriate departments of any changes to scheduled operations •Provide managers with available options in the event of irregular operations •Responsible for the monitoring of “Key Performance Indicators” •Other duties as assigned by the Director, OCC SKILLS AND QUALIFICATIONS: Include, but not limited to, the following minimum skills and qualifications: •Minimum Grade 12, post secondary preferred •Previous managerial/supervisory experience of at least two years within the aviation industry •A customer focused mind-set •Previous administrative experience or related considered an asset •Comprehensive knowledge of all company aircraft operating practices and limitations •Comprehensive knowledge of all scheduled operations •Solid problem solving and decision making skills •Bilingualism considered an asset •Experience with Sabre and AIMS preferred •Must be able to demonstrate proficiency in MS Word, and Excel, and MS Outlook •Must possess strong communications, and negotiation skills •Must possess a high level of energy with superior organizational, & interpersonal skills •Adept at managing multiple priorities and deadlines •Must have proven customer service skills and the ability to work with minimum supervision •Must be available to work shift work including weekends and holidays •Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada REFERENCE #: F560731 POSITION: (1) OPERATIONAL CONTROL CENTRE DUTY MANAGER (FULL TIME) LOCATION: KANATA DEPARTMENT: FLIGHT OPERATIONS LEVEL: 7 AVAILABLE: IMMEDIATELY CLOSING DATE: JANUARY 17, 2014 Human Resources Email: recruit@firstair.ca Facsimile: (613) 254-6280 NOTE: Only successful candidates shall be contacted for interviews. Posted: January 9, 2014