New Posting - G4S

G4S is presently recruiting Service Delivery Managers (Vancouver Airport).  Reporting to the Duty Manager this position will have full responsibility for screening operations within a certain area and for the delivery of all operational KPIs within the area of oversight. Leading a team of Point Leaders, you will be accountable for developing and maintaining a culture of high performance and continuous improvement incorporating G4S’s culture of openness, transparency and respect, identifying
operational strengths and weaknesses and acts to improve service delivery and operational efficiencies.

Responsibilities 

• Actively engages in managing the screening area by monitoring queue length, service levels, reporting on changing needs and seeking additional staff from other screening areas when required 
• Builds and maintains a strong customer relationship with assigned business area 
• Achieves Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis 
• Supervises Point Leaders and Screening Personnel by acting as a coach, mentor in order to create and 
• maintain an engaged, motivated work force
• Scheduling and administrative tasks including, assigning staff to screening positions, monitoring 
• breaks and training hours to ensure service delivery levels, coordinating with other screening points to 
• organize efficient staff deployment, accommodating language requirements, ensuring proper tracking 
• Ensures proper time and attendance tracking in various programs 
• Compiles shift reports for the screening area under their supervision 
• Assists Point Leaders in dealing with complaints, security incidents, etc 

Qualifications

• College or equivalent experience
• Minimum five years work-related experience in a similar supervisory role, preferably in the Aviation Security Industry in a unionized environment 
• Knowledge of relevant security and employment legislation 
• Strong operational focus with the ability to act under pressure and provide creative solutions
• Experience in the management of personnel at a supervisory level 
• Ability to work effectively with large employee groups and build partnerships at all levels of the organization 
• Ability to implement performance management /discipline with direct reports
• Ability to use office software programs such as Word, Excel and PowerPoint
• Willingness to work irregular hours / shift work / attend to incidents after hours 
• Strong communication, leadership, client service and persuasive skills 
• Places organizational success above individual gain 
• Must be eligible to apply for Federal Secret Security Clearance 

To apply for this position or to learn more about G4S, please visit our careers website and click on secure solutions at: http://www.g4s.ca./en-ca/Careers/

G4S Secure Solutions (Canada) Ltd. is an equal opportunity employer, the world's leading international
security solutions group, a proud member of the UN Global Compact for Social Responsibility, and a
supporter of Children’s Hospitals across Canada. 

We thank all applicants and advise that only those candidates selected for interviews will be contacted. No phone calls or agency solicitations will be accepted. By submitting your personal profile and resume, you consent to G4S Secure Solutions (Canada) Ltd. sharing this information within its divisions in order to identify other employment opportunities you may be suitable for.