New Posting - GTAA

The Greater Toronto Airports Authority, Guest and Terminal Services, is currently recruiting a full-time Coordinator, Resource - (13-SD-010)

The GTAA is a unique place to work. We employ more than 1,100 people directly, while another 35,000+ employees work at Toronto Pearson with our airport community. Our people are passionate about their work and strive to provide the world’s most welcoming airport experience.

Position Summary

Reporting to the Manager, Resource Allocation, the incumbent will determine aircraft gate or hardstand schedules, determine flights to be serviced by Bus Operations and ensure the proper dispatch. He/she will ensure Flight Information Display Systems (FIDS) accurately display flight details and confirm airline/aircraft schedules in advance to assist in resource planning.

Accountabilities:

 ·         Revise plans to accommodate the myriad schedule changes and operational delays\

 ·         Develop and execute a daily plan for Terminal Facility allocation

·         Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS)

·         Assign outbound baggage laterals to flights and check-in counters to the various carriers

·         Ensure Flight Information Display Systems (FIDS) accurately display flight details

·         Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency

·         Make key decisions on level of service issues

·         Staff deployment with respect to receiving and processing shift trade requests, sick calls, and overtime callouts for shift work personnel

·         Maintain departmental schedules and timekeeping

·         Confirm airline schedules in advance to assist in resource planning

·         Revise plans to accommodate the myriad schedule changes and operational delays

·         Evaluate future allocation options

·         Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions

·         Assist in emergency response when directed

·         Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the Unit liaison to IT, etc.

Qualifications:

·      Must possess a post-secondary education in a field related to Airport Operations (i.e. Aviation, Transportation and/or Logistics), or an acceptable combination of education and/or experience

·         Must have experience in Airline/Airport Operations and will have proven skills in providing customer service

·         Proven skills in resource allocation are preferred

·         Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program

Knowledge, Skills and Abilities:

• ·         Must have knowledge of computer applications including database, spreadsheets and internet based software; airline and airport operations; industry terminology; and airport processes and passenger flows, counters, and baggage belts
• ·         Must possess strong problem-solving skills and sound judgment in a customer-centric environment
• ·         Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public
• ·         Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environments
• ·         Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems
• ·         Must possess the ability to meet deadlines with competing interests of various departments
• ·         Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure
• ·         Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines
• ·         Must be able to respond to conflicting demands and changing priorities in a diplomatic manner

Additional Details

We offer a fast-paced, stimulating environment along with an attractive salary/benefit package commensurate with experience.

No telephone inquiries or agencies, please. We thank all applicants for their interest in exploring employment opportunities with the GTAA; however only those selected for an interview will be contacted. Applicants must meet the security level designated for the position.

About the GTAA

PARTNER WITH PEOPLE ON THE FLY - Help to propel our transformation, positioning Toronto Pearson as North America’s premier portal to a world of possibilities. Together, we will attract, serve, and delight our customers by consistently delivering value through innovative products and services

The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.

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