New Posting - Manager Airports Training

Manager, Airports Training
Canadian North - Edmonton, AB

Reports To: Director, Airports & Operational Performance Posting: Internal & External Competition No: MAT1213 General: Reporting directly to the Director, Airports and Operational Performance, the Manager, Airports Training, is responsible for the development and delivery of training curriculum, and the record keeping of required and completed training for all Airports teams. Responsibilities:  Develop, maintain and continuously improve the Customer Service, Ground Operations and Load Control training curriculum  Through coordination with the Manager, Airport Standards, ensure training programs comply with all regulatory requirements  Oversight of weight & balance process improvements / load control programs  Lead the Supervisors of Load Control, Customer Service Training and Ground Operations Training  Oversight of the internal trainer auditing program  Responsible for content of all Customer Service, Ground Operations and Load Control online training in eFront Training program  Responsible for overall coordination and facilitation of all Customer Service, Ground Operations and Load Control training courses  Actively participate in the Company’s Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety  Other duties as assigned Qualifications:  Minimum one year of operational experience in an airport environment  Demonstrated ability to create and deliver structured and effective training curriculums  Demonstrated knowledge of online learning systems  Excellent leadership and effective interpersonal skills in dealing with company management, employees and third party contract management.  Knowledge of the Automated Weight & Balance Program is essential  Ramp, Customer Service and/or Operations experience considered an asset  A strong background in PC skills and clear understanding of Sabre functions and all facets of operational handling  Ability to work under pressure and make sound decisions  Demonstrated ability to multitask and possess good time management skills  Strong ability to determine performance goals and ability to hold others accountable  Ability to travel and work flexible hours Additional Information: To apply for this position, please use the Online Application at www.canadiannorth.com/careers. Resumes can also be submitted by fax to 403-717-1532. Please include the position of interest and competition number in the subject line. We thank all applicants for their interest; however, only selected candidates will be contacted. Canadian North Inc. is a subsidiary of NorTerra Inc. a holding and a management company jointly owned by Inuvialuit Development Corporation representing the Inuvialuit of the Western Arctic and Nunasi Corporation representing the Inuit of Nunavut. NorTerra Inc., and its subsidiary companies provide preferential employment and career development programs for its Inuit and Inuvialuit beneficiaries. By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).