Skyservice Business Aviation Services provides a full range of services from its modern Fixed Base Operation (FBO) facilities in Montreal, Toronto and Calgary. These bases offers full line service and complete aircraft maintenance and support for today’s most popular business aircraft. The personal and friendly service and technical expertise have earned Skyservice industry recognition as Canada’s top FBO. Skyservice has the people, services, and infrastructure to offer corporate and private clients all levels of aircraft management from complete turnkey operations to specific support services for a single airplane or fleet.
People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services.
We are looking for individuals who possess a strong drive for results and a passion for understanding and meeting the needs of our customers in a safety focused environment. If you want to challenge your technical expertise then this is the right team for you!
We currently have an opening for Customer Service Representative (YYC)
Leadership:
- Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships.
- Provide leadership support and direction to both Crew Chiefs and line Crew on a daily basis.
- Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews.
- Coach and provide direction to employees to ensure consistent quality completion of responsibilities. Regularly addressing any performance issues as they arise with VP Western Region, following Skyservice policies and management practices
- Participate in recruitment process, in partnership with Management: interview and select new team members as required.
Customer Relationship Management (internal and external):
- Validate customer concerns, ensuring prompt correspondence and resolution.
- Establish and maintain positive rapport/ relationships with: Imperial Oil, Transport Canada, the Airport Authority and all other pertinent partners.
- Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships.
Operations Management:
- Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations.
- Participate in weekly base meetings, providing support and feedback to the base team.
- Ongoing facilitation of communication between, Line Crew, CSR’s & Maintenance teams to accelerate interconnected operations.
- Communicate to staff all information from various sources as required, such as: Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational impacts are identified and actioned.
- Communicate with Office Manager in advance to ensure 100% staffing compliment for all handling requirements, a needed.
- Finance –Accountable for budget forecasting for relevant G/L’s and responsible for achieving projected profit, while keep expenses in line.
Safety & Best Practices:
- Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
- Monitor and council Crew Chiefs on any operational delays, investigate and follow up with corrective actions.
- Participate in information gathering for occurrence report investigations & closings
- Ensure all facets of the operation comply with security, safety regulations and procedures.
- Liaise with Crew Chiefs to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas.
- Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to personal safety for co-workers and customers.
QUALIFICATIONS AND SKILLS REQUIRED:
- Intimate knowledge of aircraft management business.
- Thorough understanding of business aircraft models, capabilities and operating logistics.
- Proven track record dealing effectively with people at all levels.
- Must exude strong client service attitude.
- Proven negotiation skills.
- Ability to deliver service that is courteous, discrete, efficient and professional.
- Proactive, identifies and understands the clients’ needs.
- Excellent oral and written communications skills.
- Advanced level proficiency in Outlook, Microsoft Word, Excel, and ARINC License.
- Ability to motivate, train and retain.
- Demonstrate recognized success in a leadership role.
- Strong organizational skills and extreme attention to detail.
- Superior professionalism and decision making skills.
EDUCATION:
Post Secondary Education in related field or equivalent experience.
We would like to thank all applicants for their submission but regret to advise that only those selected for an interview will be contacted. No telephone or agency inquires please.
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