New Posting - WestJet

The Inflight Base Manager is accountable for the creation and delivery of the strategic and operational plan at the local level while collaborating on key elements of the longer term strategic vision of the department.  Accountable for the leadership team and the assigned cabin crew at the base level, the Inflight Base Manager provides guidance and direction with a focus on safety, our People, and the operation while proactively managing costs within their control.  Reporting to the Director of Inflight, the Base Manager sets an environment that allows our people to achieve extraordinary results and create a remarkable experience for internal and external guests.

We currently have 3 openings, one in each of the below cities:

• Toronto
• Calgary
• Vancouver 

Responsibilities Include:

• Ensuring the safety of our People and our guests remain first priority
• Creates and maintain an environment for achieving operational goals and employee engagement targets through the development of a strong, dynamic leadership team, the empowerment of our people, and the promotion of positive employee relations
• Accountability for performance related to safety, operational KPI's, guest satisfaction and cabin crew engagement
• Development of a yearly safety plan with leadership including emergency response, audits, employee injuries and illness
• Model, guide and motivate front line leaders to achieve priorities and take actions to support WestJet's Mission, Vision, and Values
• Developing and managing the annual business plan supporting corporate and Inflight strategic deliverables,  budgets and key performance indicators
• Representing WestJet at a senior level with the airport authority on strategic initiatives and advance planning
• Building solid relationships with other airline leaders within the airport community, airport authority and external partners
• Working collaboratively with the flight attendant association board (FAAB) and other internal stakeholders including Flight Operations, Crew Pay, Crew Planning and Crew Scheduling as well as external agencies (i.e. CATSA, USCBP, pass control, airport authority)
• Proactively working with FAAB and PACT to identify and understand the key people issues within the crew base and develop action plans for continuous improvement
• Building relationships through open and honest communication, focusing on the development of direct reports through coaching and mentorship
• Providing input and insight to various WestJet teams on process changes and/or innovations you feel will improve our people, the operation or profitability

Qualifications:

• 5+ years of formal leadership experience required with a demonstrated balance between customer service and operations
• Minimum 5 years business leadership experience leading a large number of direct and indirect reports (i.e. 200+ direct/indirect employees) with a significant level of internal and external dependencies and relationships
• Industry experience within the Inflight area a requirement
• Proven knowledge of Canadian Aviation Regulations (CARS) Parts 1, V, VI, VII
• Proven track record leading leaders to deliver best in class internal customer service to a large volume of individual clients
• Possess strong business acumen in order to deliver departmental plans with proficiency in budgeting, strategic planning, and program delivery
• Proven track record of developing effective leadership teams
• Post-secondary education with a focus in business applications or HR
• Ability to multitask & handle changing priorities
• Proficient in PC based applications, Microsoft Project, Word, Excel and Outlook.
• Comfortable presenting materials and reports to the next two organizational levels
• A strong understanding of the working environment of cabin crew is an asset
• Bilingual in French an asset

WestJet would like to thank all applicants in advance for sending in their resumes. Only those who qualify will be considered for the role.

TO APPLY: To apply and learn more about this great opportunity, please visit our Great Jobs site at www.westjet.com