New Posting - ASP

Operations Manager – Pearson International Airport
ASP Inc - Toronto, ON

Remuneration competitive and better than market average  Strong Customer service skills  Influence and lead the assigned team to achieve operational excellence  Implement strategy, policy and procedure to ensure contractual compliance, continuous improvement, and financial efficiency  Ensure all Service Level Agreements are maintained and delivered at the site level  Solid grasp of the English language  RAIC preferred We offer: Growth and innovation  Cultural Diversity  An honest open door philosophy  Full benefits  Stability  Aviation/Airport operations background would be an asset Key Objectives: To ensure profitable operation and expansion of the portfolio by ensuring effective support and control of all operational activities in a manner consistent with ASP standards. Responsibilities Include (but not limited to):  Influence and lead the assigned team to achieve operational excellence and grow the business Provide strategic support and guidance to branch office staff, field supervisors and security guards Use Scorecards, Key Performance Indicators and other metrics to demonstrate the value of our service and to identify areas for improvement Prepare/present annual budgets and monthly forecasts Works with senior management and human resources to establish and implement succession planning processes and leadership development programs Ensure all Service Level Agreements are maintained and delivered at the site level Ensure contract compliance including invoicing, training, supervision, scheduling, site/client visit frequency are maintained Able to quickly assimilate information and respond to suggestions in a positive, objective fashion Consults with Human Resources to ensure staffing levels are maintained Provides after hours support managers as needed Works with operational management team to resolve operational difficulties Builds a relationship of mutual respect with key account contacts Can talk strategically to business partners and will contribute positively to strategic plans, considering how our services can have an impact on the strategic plans of our clients Use available IT systems to deliver information to evaluate/measure performance and results Able to communicate with clarity and professionally in writing and verbally Shares knowledge and capabilities, demonstrates an active interest in promoting safety consciousness in the workplace Motivates, supports and inspires direct reports; builds strong, cohesive teams Demonstrated commitment to team goals and objectives Drives superior performance; meets objectives and deadlines Qualifications: College or equivalent experience  Minimum five years work-related experience in a similar Management role, preferably in the Security Industry  Knowledge of relevant security and employment legislation would be an asset  Strong operational focus with the ability to act under pressure and provide creative solutions  Ability to work effectively with large employee groups and build partnerships at all levels of the organization  Ability to implement performance management / discipline with direct reports  Ability to use office software programs such as Word, Excel and PowerPoint  Willingness to work irregular hours / shift work / attend to incidents after hours  Strong communication, leadership, client service and persuasive skills  Places organizational success above individual gain  For further information, or to apply, please click here