Immediate Opening: Duty Manager at our
Edmonton, AB Airport location.
SUMMARY: Overseeing aircraft
ground-handling services station operations including but not limited to wide-
and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance,
primary customer service and liaison, and identification of new business
opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES - include
the following. Other duties may be assigned.
· Reports directly to
the Ramp Manager.
· Understand contract requirements and customer
expectations.
· Determine and maintain the necessary and appropriate
amount of personnel and equipment necessary to fulfill these requirements.
· Direct and control people and equipment to efficiently complete the
tasks within established company standards. This is achieved through disciplined
following of work schedules in line with established company standards.
· Know company policies and interpret manuals in order to relate the
interpretations to subordinates.
· Monitor and/or conduct required
training of personnel.
· Conduct employee performance evaluations.
· Provide employee counseling and discipline as needed.
·
Be responsible for the security of company funds, supplies and equipment.
· Be responsible for insuring compliance with established company
safety policies and procedures, including ramp safety, FAA and Transport Canada
requirements, and airline required audits.
· Maintain working
relationship with customers and provide prompt response to service requests.
· Actively search for and report to station management future
business opportunities.
MINIMUM REQUIREMENTS:
· Must
be at least 18 years of age.
· Must possess a valid driver’s license
and provide a clean driver’s abstract.
· Must possess a High School
Diploma or GED.
· Must be able to obtain airport security clearance
which includes an extensive check of your last 5 years of employment, criminal
record and residence history.
PHYSICAL REQUIREMENTS:
·
Must be able to lift up to 32 kgs in confined spaces.
· Must be able
to stand, lift, bend, push and pull for extended periods of time.
·
Must be willing to work outside in all types of weather and elevated noise
levels within the airport environment.
BACKGROUND QUALIFICATIONS:
· Three years' progressive management experience including customer
service, ground handling of commercial aircraft.
· Extensive
knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada &
WCB Regulations.
· One-year minimum experience handling wide- and/or
narrow-body aircraft.
· Familiar with GSE maintenance procedures
preferred.
· Strong communication skills to converse professionally
with customers and employees are ideal.
· Computer skills required.
LOCATION/SPECIFIC WORKING HOURS:
· Edmonton, AB
International Airport
· Must be able to work extended hours on short
notice during non-routine operations.
· Some travel required
· Must be flexible to work various shifts, weekends, or irregular
shifts
ATS IS AN EQUAL OPPORTUNITY EMPLOYER |
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