G4S Aviation Security is a division of
G4S Secure Solutions (Canada) Ltd. whose parent company G4S plc, is the world’s
largest security solutions company. At G4S comes a national and international
network of experienced and accredited security professionals. We employ over
625,000 people worldwide and operate in 120 countries, making us the world’s
second largest private employer. As a full service security solutions company,
we specialize in outsourced business processes where security and safety risks
are considered a strategic threat. We assess current and future risks and
develop secure solutions to minimize their impact. This market leadership
enables us to continue to provide innovative security solutions for our
customers.
G4S has been selected by the Canadian Air Transport Security
Authority (CATSA) to secure critical elements of the air transportation system,
and for the delivery of airport screening services including passenger, hold
baggage and non-passenger screening for Vancouver and the Pacific Region.
We are presently recruiting for a Service Delivery
Manager – Kelowna Airport
Reporting to the Regional Manager this
position will have full responsibility for screening operations within a certain
area and for the delivery of all operational KPIs within the area of oversight.
Leading a team of Screening Officers, you will be accountable for developing and
maintaining a culture of high performance and continuous improvement
incorporating G4S’s culture of openness, transparency and respect, identifying
operational strengths and weaknesses and acts to improve service delivery and
operational efficiencies.
Responsibilities
• Actively engages
in managing the screening area by monitoring queue length, service levels,
reporting on changing needs and deploying additional staff from other screening
areas when required
• Builds and maintains a strong customer relationship
with assigned business area
• Achieves Key Performance Indicators (KPIs) and
ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis
• Supervise Screening Personnel by acting as a coach, mentor in order to
create and maintain an engaged, motivated work force assists staff in dealing
with complaints, security incidents, etc
• Scheduling and administrative
tasks including, assigning staff to screening positions, monitoring breaks and
training hours to ensure service delivery levels, coordinating with other
screening points to organize efficient staff deployment, accommodating language
requirements, ensuring proper tracking
• Ensures proper time and attendance
tracking in various programs
• Compiles shift reports for the screening area
under their supervision
• Other duties as required
Qualifications
• College or equivalent experience
• Minimum five years work-related
experience in a similar Management role, preferably in the Aviation Security
Industry in a unionized environment
• Knowledge of relevant security and
employment legislation would be an asset
• Strong operational focus with the
ability to act under pressure and provide creative solutions.
• Ability to
work effectively with large employee groups and build partnerships at all levels
of the organization
• Ability to implement performance management /
discipline with direct reports
• Ability to use office software programs
such as Word, Excel and PowerPoint
• Willingness to work irregular hours /
shift work / attend to incidents after hours
• Strong communication,
leadership, client service and persuasive skills
• Places organizational
success above individual gain
• Must be eligible to apply for Federal Secret
Security Clearance
To apply for this position or to learn more about G4S,
please visit our careers website and click on secure solutions at:
http://www.g4s.ca./en-ca/Careers/
G4S Secure Solutions (Canada) Ltd. is an
equal opportunity employer, the world's leading international security solutions
group, a proud member of the UN Global Compact for Social Responsibility, and a
supporter of Children’s Hospitals across Canada.
We thank all applicants and
advise that only those candidates selected for interviews will be contacted. No
phone calls or agency solicitations will be accepted.
By submitting your
personal profile and resume, you consent to G4S Secure Solutions (Canada) Ltd.
sharing this information within its divisions in order to identify other
employment opportunities you may be suitable for. |
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