New Posting - West Jet

Duty Manager - Operations
Westjet Airlines - Calgary, AB

Posting Close Date: 02/24/2014 (Please note the posting will close at 11:59pm EST) Operations Duty Manager General Responsibilities - provide leadership, direction and support for all day-of-operation activities within the Operations Control Center.  Reports to Senior Manager, Operations Control Specific Duties Route and maintain planned aircraft routings for a rolling five day operational window  Liaise with Maintenance Line Planning and/or the Manager of Fleet Planning to ensure scheduled maintenance requirements are aligned with planned aircraft routings  Manage the day-of flight operation to ensure Safe Performance On Time while considering all operational factors including flight crew resources, weather, air traffic control, airport restrictions, fleet planning, scheduled and unscheduled maintenance, route restrictions, and guest experience  Liaise with all operational teams as required to develop and implement IROP contingency and recovery plans to support flight schedule integrity and completion  Provide strategic direction to all OCC teams pertaining to operational decisions  Prepare and deliver daily reports and operational status updates detailing operational highlights and concerns  Communicate significant IROP or operational concerns to operational stakeholders including the executive & senior leadership teams  Coordinate operational set-up & communication as it relates to ad-hoc charter operations  Escalate performance management concerns to leadership teams as appropriate  Support WestJet’s Emergency Response process and act as the Incident Director until relieved by the Vice President – Flight Operations or his designate  Qualifications Minimum 5 years flight dispatch experience in a Type A “Complex” environment required  Minimum 2 years’ experience with Sabre software applications  Operational experience in non-flight dispatch roles within an Operations Control environment or related training from an accredited institution is an asset  Strong analytical, problem solving, decision making, organization and communications skills required  High degree of motivation and commitment to work in a fast paced, dynamic, changing environment  Previous leadership experience with strong facilitation and mentoring skills is required  Ability to proactively identify problems, issues, opportunities and solution  Ability to deal with stressful situations using diplomacy  Able to work under minimal supervision  WestJet is Canada's most preferred airline, operating over one hundred aircraft to destinations in North America, Central America and the Caribbean. We are recognized as a Top Employer in Canada and our more than 9000 employees work hard to ensure we maintain our position as one of Canada's most respected corporate cultures. With the launch of WestJet Encore, we will continue our steady growth by offering flights and jobs to more cities in Canada. We would like to thank all applicants in advance for their interest in WestJet. We believe in enriching the lives of everyone in WestJet's world and encourage applications from all qualified individuals. If you inspire greater creativity and innovation towards reaching new altitudes and meet the qualifications for the position in which you are interested, we welcome you to complete an online application. WestJet is a great place to land - powered by Talent and Growth. Safety comes first at WestJet.