Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service.
Our Edmonton location is seeking an experienced Ramp Agent Supervisor to support our growing and diverse operations as we welcome Delta Airlines to our client base.
Responsibilities:
- Ensure adherence of corporate, departmental and OH&S policies and procedures.
- Train ramp staff on Delta Airlines operational requirements for the aircraft.
- Ensure KPI’s and monthly safety and services levels are met.
- Be able to lead and run staff members accordingly through Delta Airlines training network.
- Learn how to break ride and check staff out on Embraer and Airbus aircraft.
- Provide on call 24/7 support for Delta Airlines operations.
- Establish and lead a high-performance ground handling team in order to meet and exceed customer satisfaction.
- Plan, design and perform ramp services according to the standards set by Executive Flight Centre including; loading/unloading, marshalling and chocking aircraft, grooming aircraft including lavatory and potable water servicing as required.
- Perform audits on handling, safety and security as required and involvement in implementation regarding cargo and aircraft handling.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Plan and prioritize work for self and staff.
- Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
- Direct involvement in ground handling personnel, including recruitment, termination, training, evaluations, overtime and timesheet approval, and other administrative duties.
- Determine needed supplies and equipment.
- Troubleshoot issues within the ground handling process.
- Assist in field maintenance, primarily on the apron and around the building entrances for snow clearing and grass cutting.
- Direct passengers on the apron as instructed by passenger service agents.
- Ensure correct baggage loading information is given to each aircraft, including any ballast concerns.
- Operate all ground service equipment as required.
- Other duties as required.
Qualifications/Experience:
- Must be 18 years of age or older with a High school diploma or GED.
- A certificate or diploma in a related field an asset.
- Previous experience in the aviation industry in a similar role would be an asset.
- Experience in all aspects of ground handling and people management is preferred.
- 2 years ramp experience is preferred.
- A valid class 5 driver’s license is required – No Graduated Driver’s License permitted.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Must obtain a restricted operator’s certificate (radio license) within 60 days of employment.
- First Aid and CPR would be an asset.
- Ability to work inclement weather, overtime and extended shifts is required.
- Must be able to effectively communicate both verbally and in writing.
- Must be able to lift or move up to 60 lbs as required.
- Highly motivated and able to work with minimal or no supervision.
- Must have basic mathematics, trouble shooting skills and excellent attention to detail.
- Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- A strong work ethic and positive team attitude is required.
- Proficiency with MS Suite including; Word, Excel and Outlook is required.
- Able to work well under pressure and respond quickly in a dynamic and changing environment
- Ability to multi-task and establish priorities.
Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities.
To apply for this position, please send your resume and cover letter to careers4u@efcaviation.caindicating the position title and location you are applying for in your subject line.
We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.
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